BRAND STORE MANAGER(AEON KUCHING)

DTL Malaysia Sdn. Bhd.; Kuching; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Salary bonus

Staff discount

Job summary

DTL Malaysia Sdn. Bhd. is seeking a store manager in Kuching to oversee daily retail operations, coordinate promotions, and ensure store activities align with timelines.

You will coach promoters, handle store performance, and collaborate with HQ to resolve issues, with English, Malay, and Mandarin communication required.

This role offers a dynamic environment, 6-day work weeks, and benefits including medical coverage and performance-based bonuses.

Qualifications

• Minimum SPM and above with 2 years of retail experience.
• Good communication in English, Malay and Mandarin.

Responsibilities

• Oversee daily retail store operations and matters.
• Conduct store assessments and meetings with promoters; follow up with action plans.
• Maintain productive communication with Brand Store Executive.
• Ensure store activities, openings, and launches follow timeline.
• Propose store enhancement initiatives to improve customer experience.
• Coach and train promoters on customer service and standards.
• Resolve day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure planograms and store communications are implemented correctly.
• Capture best practices across stores and share improvements.
• Prepare proposals and reports for meetings.
• Monitor and support activities contributing to sales performance.

Skills

Customer service

Communication

Team leadership

Education

SPM or equivalent

Job description

Responsibilities :

Aware of retail stores daily operations and matters

Conduct store-assessment and meeting to promoters and follow up with action plans for improvements or maintenance.

Maintain a healthy and productive communication with Brand Store Executive.

Ensure store activities/opening/launching are in placed accordingly to the timeline.

Propose various store enhancement initiatives to improve consumers experience.

Coach and provide customer service training for promoters on the ground.

Assist in solving day to day operational issues raised by Brand Store Executive and HQ Personnel.

Ensure all correspondences store planogram are carried out effectively according to the guidelines.

Capture best practice across all stores and brain storm for further implementation or enhancement.

Prepare necessary proposal and reports for meetings.

Monitor and support in all aspects that contributes to sales performance.

Requirements :

Minimum SPM and above and with 2 years working experience preferably in retail industry (mobile/consumer electronics).

Candidates with relevant strong working experience as store managers are encouraged to apply.

Good communication and interpersonal abilities verbal and written (able to communicate in English, Malay and Mandarin).

Willing to work 6 days per week based on outlet schedule.

Benefits :

Bonus and salary Increment (Based on performance appraisal).

Fun, dynamic and flexible working environment.

Medical Benefits & annual medical checkup.

Annual Leave and Public Holiday observe.

EPF/Socso/EIS contribution.

Training will be provided.

Team building/Annual Dinner/Birthday Celebration.

Staff price purchase.