BRAND STORE MANAGER(SETAPAK CENTRAL)

DTL Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 47,000 - 69,000; Full time

Benefits offered by this job

Bonus and salary increment

Medical benefits

Annual leave & public holidays

EPF/SOCSO/EIS contributions

Training provided

Team building events

Staff price purchase

Job summary

DTL Malaysia Sdn. Bhd. is seeking a capable Store Supervisor to manage daily retail operations across outlets in Kuala Lumpur. You will coordinate store activities, promotions, and launches to meet timelines and drive customer satisfaction.

The role requires strong communication in English, Malay, and Mandarin, with at least 2 years in retail and SPM or higher. A dynamic, team-focused environment offers growth and staff benefits.

Qualifications

• Minimum SPM and above with 2 years in retail.
• Experience as store manager encouraged.
• Proficient in English, Malay and Mandarin.

Responsibilities

• Oversee daily retail store operations.
• Conduct store assessments and meetings with promoters; implement action plans.
• Maintain effective communication with Brand Store Executive.
• Ensure store activities, openings, launches are aligned with timelines.
• Propose store enhancement initiatives to improve customer experience.
• Coach promoters on customer service.
• Resolve day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure planograms and store correspondences follow guidelines.
• Capture best practices across stores and brainstorm enhancements.
• Prepare proposals and reports for meetings.
• Monitor and support activities contributing to sales performance.

Skills

Communication

Interpersonal skills

Multilingual (ENG/Malay/Mandarin)

Education

SPM or higher

Job description

Responsibilities :

Aware of retail stores daily operations and matters

Conduct store-assessment and meeting to promoters and follow up with action plans for improvements or maintenance.

Maintain a healthy and productive communication with Brand Store Executive.

Ensure store activities/opening/launching are in placed accordingly to the timeline.

Propose various store enhancement initiatives to improve consumers experience.

Coach and provide customer service training for promoters on the ground.

Assist in solving day to day operational issues raised by Brand Store Executive and HQ Personnel.

Ensure all correspondences store planogram are carried out effectively according to the guidelines.

Capture best practice across all stores and brain storm for further implementation or enhancement.

Prepare necessary proposal and reports for meetings.

Monitor and support in all aspects that contributes to sales performance.

Requirements :

Minimum SPM and above and with 2 years working experience preferably in retail industry (mobile/consumer electronics).

Candidates with relevant strong working experience as store managers are encouraged to apply.

Good communication and interpersonal abilities verbal and written (able to communicate in English, Malay and Mandarin).

Willing to work 6 days per week based on outlet schedule.

Benefits :

Bonus and salary Increment (Based on performance appraisal).

Fun, dynamic and flexible working environment.

Medical Benefits & annual medical checkup.

Annual Leave and Public Holiday observe.

EPF/Socso/EIS contribution.

Training will be provided.

Team building/Annual Dinner/Birthday Celebration.

Staff price purchase.