BRAND STORE MANAGER(CITYONE MEGAMALL)

DTL Malaysia Sdn. Bhd.; Kuching; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Bonus & salary increment

Medical benefits

Annual leave & holidays

EPF/SOCSO/EIS

Staff discount

Training provided

Job summary

DTL Malaysia Sdn. Bhd. is seeking a capable Store Manager to oversee daily retail operations and drive store performance in Kuching.

You will conduct promoter meetings, implement action plans, and ensure timely launches while maintaining strong communication with the Brand Store Executive. You will coach staff on customer service, manage day-to-day issues, and ensure planograms are followed. This role requires 6-day work availability and fluency in English, Malay and Mandarin to support diverse

Qualifications

• SPM or above with 2 years retail experience preferred.
• Strong communication in English, Malay and Mandarin is required.
• Willing to work 6 days per week according to outlet schedule.

Responsibilities

• Oversee daily store operations and retail store matters.
• Conduct store assessments and meetings with promoters; follow up with action plans for improvements.
• Maintain productive communication with Brand Store Executive.
• Ensure store activities, openings and launches align with timelines.
• Propose store enhancement initiatives to improve customer experience.
• Coach promoters on customer service and product knowledge.
• Resolve day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure planograms and store correspondences are followed as guidelines.
• Capture best practices across stores and share for improvements.
• Prepare proposals and reports for meetings and reviews.
• Monitor and support activities that contribute to sales performance.

Skills

Store management

Customer service

Team leadership

Communication

Languages: English/Malay/Mandarin

Education

SPM or above

Job description

Responsibilities :

Aware of retail stores daily operations and matters

Conduct store-assessment and meeting to promoters and follow up with action plans for improvements or maintenance.

Maintain a healthy and productive communication with Brand Store Executive.

Ensure store activities/opening/launching are in placed accordingly to the timeline.

Propose various store enhancement initiatives to improve consumers experience.

Coach and provide customer service training for promoters on the ground.

Assist in solving day to day operational issues raised by Brand Store Executive and HQ Personnel.

Ensure all correspondences store planogram are carried out effectively according to the guidelines.

Capture best practice across all stores and brain storm for further implementation or enhancement.

Prepare necessary proposal and reports for meetings.

Monitor and support in all aspects that contributes to sales performance.

Requirements :

Minimum SPM and above and with 2 years working experience preferably in retail industry (mobile/consumer electronics).

Candidates with relevant strong working experience as store managers are encouraged to apply.

Good communication and interpersonal abilities verbal and written (able to communicate in English, Malay and Mandarin).

Willing to work 6 days per week based on outlet schedule.

Benefits :

Bonus and salary Increment (Based on performance appraisal).

Fun, dynamic and flexible working environment.

Medical Benefits & annual medical checkup.

Annual Leave and Public Holiday observe.

EPF/Socso/EIS contribution.

Training will be provided.

Team building/Annual Dinner/Birthday Celebration.

Staff price purchase.