Branch Supervisor - Growth & Customer Service (Kluang)

Poladrone Solutions; Kluang; On-site; MYR 42,000 - 65,000; Full time

Job summary

Poladrone Solutions is seeking a Branch Supervisor in Kluang to lead daily sales operations, build strong customer relationships, and ensure branch policies are followed. You will implement safety programs, manage inventories, and oversee staff to meet annual growth targets.

The role requires a Bachelor’s degree with 1–3 years of experience, excellent communication, and a proactive approach to problem solving.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 1–3 years of working experience.
• Able to multitask, prioritize and manage time efficiently.
• Creative problem solver who thrives when challenged.
• Able to analyze financial records and transfer data.
• Assists team members to accomplish branch goals.
• Strong customer service skills.
• Pays strict attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Administer everyday operations for all sales activities.
• Develop professional relationships with all customer contacts.
• Determine profit and sales objectives and design strategies to maintain inventory and branch policies.
• Implement safety programs and provide training to employees.
• Administer marketing requirements and provide optimal customer service.
• Prepare sales paperwork and resolve billing inquiries within timeframe.
• Organize safety meetings and monitor vendor/customer communications.
• Collaborate with HR to resolve personnel issues and update product knowledge.
• Supervise staff to achieve annual growth and develop project plans to improve business.
• Monitor customer complaints and ensure efficient branch operations.

Skills

Customer service

Multitasking

Communication

Financial analysis

Education

Bachelor’s Degree

Tools

Job description

Poladrone Solutions is seeking a Branch Supervisor in Kluang to lead daily sales operations, build strong customer relationships, and ensure branch policies are followed. You will implement safety programs, manage inventories, and oversee staff to meet annual growth targets.

The role requires a Bachelor’s degree with 1–3 years of experience, excellent communication, and a proactive approach to problem solving.