Branch Service & Sales Manager

2201 United Overseas Bank (Malaysia) Bhd; Johor; On-site; MYR 39,000 - 54,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service professional to greet customers, provide guidance, and handle basic servicing requests within a busy branch. The role supports revenue initiatives, product campaigns, customer satisfaction, and retention by deepening relationships and minimizing losses across Consumer Banking services in Malaysia.

Consumer Banking covers services and products across multiple channels, including retail banking, lending, auto finance,

Responsibilities

• Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests.
• Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service professional to greet customers, provide guidance, and handle basic servicing requests within a busy branch. The role supports revenue initiatives, product campaigns, customer satisfaction, and retention by deepening relationships and minimizing losses across Consumer Banking services in Malaysia.

Consumer Banking covers services and products across multiple channels, including retail banking, lending, auto finance,