Branch Service Leader — Elevate Customer Experience

2201 United Overseas Bank (Malaysia) Bhd; Johor Bahru; On-site; MYR 36,000 - 65,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd invites applications for a Customer Service (Branch) role. You will greet customers, provide guidance, and handle basic servicing requests within the branch.

You will support activities aimed at maximizing revenues, promoting product initiatives, and deepening relationships while minimizing customer attrition. This role is part of Consumer Banking, offering exposure to retail banking services and the opportunity to contribute to a customer-centric bank

Qualifications

• Develop competency level: 4 (Exceeds) in branch customer service.
• Engage competency level: 3 (Meets) in customer interactions.
• Proficient in English language.
• Execute competency level: 3 (Meets) in task execution.
• Strategise competency level: 3 (Meets) in planning and problem-solving.

Responsibilities

• Greet customers and provide guidance within the branch.
• Assist with servicing requests and deepen existing relationships.
• Support revenue initiatives and minimize losses through effective service.

Skills

Develop

Engage

English

Execute

Strategise

Education

Bachelor's degree in Business Administration/Management

Job description

2201 United Overseas Bank (Malaysia) Bhd invites applications for a Customer Service (Branch) role. You will greet customers, provide guidance, and handle basic servicing requests within the branch.

You will support activities aimed at maximizing revenues, promoting product initiatives, and deepening relationships while minimizing customer attrition. This role is part of Consumer Banking, offering exposure to retail banking services and the opportunity to contribute to a customer-centric bank