Customer Experience Branch Manager

UOB; Sabah; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Branch Service Manager to deliver excellent customer service by understanding customers' needs, providing accurate information, resolving inquiries and complaints, and maintaining strong customer relationships.

The role requires upholding the bank's risk and compliance standards while promoting and referring focus sales products to customers as part of daily operations.

Qualifications

• Provide accurate and timely information to customers.
• Resolve inquiries and complaints professionally.
• Maintain strong customer relationships and service standards.
• Uphold bank risk and compliance requirements.
• Promote focus sales products responsibly.

Responsibilities

• Offer excellent customer service by understanding customers' needs.
• Resolve inquiries and complaints in a professional manner.
• Maintain strong customer relationships and service levels.
• Uphold risk and compliance standards in daily operations.
• Refer focus sales products to customers as appropriate.

Skills

Customer service excellence

Communication skills

Problem solving

Relationship building

Risk & compliance awareness

Education

Bachelor's degree or equivalent

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Branch Service Manager to deliver excellent customer service by understanding customers' needs, providing accurate information, resolving inquiries and complaints, and maintaining strong customer relationships.

The role requires upholding the bank's risk and compliance standards while promoting and referring focus sales products to customers as part of daily operations.