Branch Service Lead: Elevate Customer Experience & Growth

UOB; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead branch customer service at the Sri Petaling site. The role emphasizes delivering exceptional service, guiding customers, and ensuring efficient branch operations.

The position is full-time and onsite, with responsibilities including supporting revenue initiatives, handling basic servicing demands, and strengthening customer relationships within Consumer Banking. End date for applications is listed as January 1, 2027.

Responsibilities

• Greeting customers and providing guidance, direction, and assistance in the branch.
• Assist with servicing requests and support revenue initiatives.
• Focus on customer satisfaction, cross-selling, and deepening existing relationships.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead branch customer service at the Sri Petaling site. The role emphasizes delivering exceptional service, guiding customers, and ensuring efficient branch operations.

The position is full-time and onsite, with responsibilities including supporting revenue initiatives, handling basic servicing demands, and strengthening customer relationships within Consumer Banking. End date for applications is listed as January 1, 2027.