Branch Manager (Johor Bahru)

SmartHire by SEEK; Iskandar Puteri; On-site; MYR 56,000 - 112,000; Full time

Benefits offered by this job

Basic salary + commission

Annual incentive trip

Attendance allowance

Free facial & laser treatment

Staff pricing on products

Healthcare benefits

Training & development

Accommodation during HQ training

Job summary

SmartHire by SEEK is seeking a Branch Manager in Malaysia to lead a beauty and aesthetic clinic. You will drive sales, oversee operations, and mentor a team while ensuring top-tier patient experiences.

The role demands 3+ years in branch or clinic management, with strong analytics, and proficiency in Mandarin, English, and Bahasa Malaysia. Training at HQ in Damansara Utama is provided, with accommodation. Six-day work week and competitive benefits included.

Qualifications

• At least 3 years in branch management, clinic ops or beauty/aesthetic centre management.
• Experience in beauty, aesthetic, medical aesthetics or wellness preferred.
• Strong analytical skills to interpret sales data and KPIs.
• Excellent coaching and people-management abilities.
• Proficiency in Mandarin, English and Bahasa Malaysia for communication with staff and clients.
• Familiarity with clinic SOPs, infection control and patient confidentiality.
• Willingness to train 3 months at HQ in Damansara Utama with accommodation.
• Own transport and valid driving licence required.
• SPM with relevant management experience considered.
• Availability for 10:00–18:30, six days a week, with one fixed weekday rest day.
• Willingness to work on public holidays with double pay or replacement leave.
• Six-month minimum probation period.

Responsibilities

• Oversee daily branch operations, service quality, SOP compliance, facilities and equipment.
• Drive sales and profitability targets across treatment and product lines.
• Analyse branch results, KPIs, and customer spend; monitor reports.
• Lead local marketing campaigns and continuous improvement with the marketing team.
• Coach and develop staff through regular performance reviews.
• Enhance patient experience and resolve escalations professionally.
• Manage finances and stock, control expenses and minimise wastage.
• Uphold patient confidentiality, infection control and documentation.
• Collaborate with doctors, CS, Marketing, HR, Finance and Ops.
• Support promotional campaigns and new business initiatives.
• Report monthly performance and action plans to management.

Skills

Leadership

Analytical skills

People management

Sales orientation

Communication

Training & development

Scheduling

Education

SPM qualification with management experience

Job description

Our client is seeking a Branch Manager to join their team! This role is suited to an experienced branch or clinic manager who enjoys leading teams, growing sales and delivering outstanding patient experiences in the beauty and aesthetic industry.

What you'll be doing?

• Manage branch operations: Oversee daily operations, service quality, SOP compliance, facilities, treatment rooms and equipment.
• Drive business performance: Own monthly sales and profitability targets across treatment sales, product sales and customer retention.
• Analyse branch results: Monitor sales reports, conversion rates, average customer spend, treatment packages and branch KPIs.
• Lead local initiatives: Implement branch-level marketing campaigns and continuous improvement plans with the marketing team.
• Develop the team: Lead, motivate, coach and develop staff through performance reviews and regular coaching sessions.
• Enhance customer experience: Ensure excellent service throughout the patient journey and resolve escalated complaints professionally.
• Manage finances and inventory: Control operating expenses, improve cost efficiency, maintain stock levels and minimise wastage.
• Maintain compliance: Uphold patient confidentiality, documentation, infection control, hygiene and professional standards.
• Collaborate cross-functionally: Work with doctors, Customer Service, Marketing, HR, Finance and Operations teams.
• Support business initiatives: Contribute to promotional campaigns, new business initiatives and company projects.
• Report to management: Prepare monthly branch reports and lead regular meetings covering performance and action plans.

Who are they looking for?

• Relevant experience: At least 3 years of experience in branch management, clinic operations or beauty and aesthetic centre management.
• Industry background: Experience in beauty, aesthetic, medical aesthetics or wellness is strongly preferred.
• Sales capability: Strong analytical skills with the ability to interpret sales data, KPIs and branch performance reports.
• Leadership strength: Excellent coaching and people management skills with the ability to build a positive, accountable and high-performing team.
• Language proficiency: Mandarin, English and Bahasa Malaysia proficiency is required for effective communication with management, team members and clients.
• Clinic knowledge: Familiarity with clinic SOPs, infection control and patient confidentiality requirements is an advantage.
• Training flexibility: Willingness to complete three months of training at the HQ in Damansara Utama before branch deployment, with accommodation provided.
• Transport: Own transport and a valid driving licence are required for branch-related requirements.
• Academic flexibility: Candidates with an SPM qualification and relevant management experience are welcome to be considered.
• Work schedule: Availability for 10:00am–6:30pm, six days per week, with one fixed weekday rest day is required.
• Public holiday coverage: Willingness to work on public holidays, with double pay or replacement leave provided under the applicable arrangement.
• Probation commitment: The role includes a six-month minimum probation period.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• MYR 5,000–MYR 10,000 basic salary, plus monthly commission.
• Monthly sales incentives linked to branch performance.
• Annual incentive trip upon achieving the yearly sales target.
• MYR 300 monthly attendance allowance after confirmation.
• Free monthly facial and laser treatment.
• Staff pricing on selected products and aesthetic treatments.
• 12 days of annual leave per year.
• Two additional annual leave days for every two years of service.
• 14 days of medical leave per year.
• Hospitalisation leave.
• Childcare leave.
• Marriage leave.
• Maternity leave.
• Training and development opportunities.
• Accommodation provided during HQ training.
• Flight and hotel provided for monthly management meetings after confirmation.

Candidates who are excited to contribute to a growing aesthetic clinic environment are encouraged to apply.

All information received will be kept strictly confidential and will be used only for employment-related purposes.