Branch Operations & Insurance Support Specialist

Liberty General Insurance Berhad; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Liberty General Insurance Berhad in Kuala Lumpur is seeking an Administration and Marketing Support professional to assist branch operations. You will aid the sales team, handle customer enquiries, process policies, and coordinate with agents and head office.

Key duties include branch admin, procurement, reporting, compliance, and ensuring accurate policy processing and claims coordination while delivering service excellence and regulatory adherence.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Insurance, Marketing, Management, or related disciplines.
• Minimum 1-3 years of working experience in administration, sales support, customer service, insurance operations, or a related field.
• Prior experience in the insurance industry, particularly in agency support or branch operations, is preferred.
• Experience in handling policy processing, claims coordination, and agent servicing would be an advantage.
• Willing to support branch activities and undertake ad hoc duties as assigned.

Responsibilities

• Support sales team in meeting branch motor and non-motor GWP targets.
• Assist branch marketing team with administrative duties, including resolving queries, mails, documentation, submission to HO and quote preparation.
• Handle agents' queries via email, phone, and walk-ins, and troubleshoot as needed.
• Process policy for Liberty agents where applicable.
• Handle prospect new agent walk-ins and handover to HOS / BM.
• Provide onboarding support for new agents or partners with necessary documentation, training materials, and CPD training arrangements.
• Assist in reducing motor and non-motor outstanding debts by tracking and managing agents’ bad debts.
• Pre-QA: ensure all documents are in place prior to policy issuance.
• Handle claims accurately and efficiently by collecting information from agents, submitting to claims, and tracking status.
• Support ISM administration.
• Assist in mailing and attending to phone calls from customers on enquiries and issue resolution.
• Administrate and monitor staff attendance, welfare, discipline, office administration maintenance, upkeep and security.
• Building maintenance and facilities management.
• Branch procurement, stockkeeping and vendor handling.
• Admin reporting including housekeeping, groceries, server room, OSHA, licensing, fire extinguishers licensing, utility maintenance.
• Prepare HR-related reports e.g., team performance, staff turnover, training completion.
• Prepare regional report compilations and monthly reports to Head Office as required.
• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support function.
• Ensure consistency with enterprise risk management guidelines.
• Ensure compliance with regulations and laws.
• Ensure good corporate governance is practiced and are being exercised by the branch.
• Compliance of Customer Personal Data Protection Act

Skills

Administration

Sales support

Customer service

Insurance operations

Policy processing

Claims coordination

Agent servicing

Education

Diploma or Bachelor's Degree in Business Administration, Insurance, Marketing, Management, or related disciplines

Job description

Liberty General Insurance Berhad in Kuala Lumpur is seeking an Administration and Marketing Support professional to assist branch operations. You will aid the sales team, handle customer enquiries, process policies, and coordinate with agents and head office.

Key duties include branch admin, procurement, reporting, compliance, and ensuring accurate policy processing and claims coordination while delivering service excellence and regulatory adherence.