Branch Operations & Customer Experience Specialist

AFFIN Group; Sarawak; On-site; MYR 36,000 - 60,000; Full time

Job summary

AFFIN Group in Malaysia invites applications for a Branch Operations Associate to assist in daily branch activities, monitor compliance with internal policies and regulatory requirements, and support a high-quality customer experience.

You will participate in onboarding, customer service, cash handling, vault and ATM duties, and maintenance of branch facilities and security systems to uphold the bank's standards.

Responsibilities

• Assist in daily branch operations and ensure compliance with internal policy and regulatory requirements.
• Provide high quality customer service and contribute to image enhancement.
• Assist in referral and cross selling of deposits/investment/Wealth/Takaful products to achieve branch targets.
• Onboarding of account opening and handling customer enquiries in line with onboarding processes.
• Monitor cash handling, vault duties, ATM operations and related reconciliations.
• Ensure timely submission of branch reports and maintain accurate records.

Job description

AFFIN Group in Malaysia invites applications for a Branch Operations Associate to assist in daily branch activities, monitor compliance with internal policies and regulatory requirements, and support a high-quality customer experience.

You will participate in onboarding, customer service, cash handling, vault and ATM duties, and maintenance of branch facilities and security systems to uphold the bank's standards.