Banking Customer Experience Specialist

AFFIN Group; Johor Bahru; On-site; MYR 28,000 - 62,000; Full time

Job summary

AFFINBANK is hiring for a branch operations role in Johor Bahru, Malaysia. The incumbent will support daily branch activities, ensure regulatory compliance, and deliver high-quality customer service while supporting cross-selling initiatives.

Responsibilities include onboarding, cash handling, ATM oversight, security management, and ensuring audit readiness. The role emphasizes accuracy, adherence to policies, and efficient branch operations to meet targets.

Qualifications

• Onboarding of account opening and customer inquiries in compliance with onboarding process and policy.
• Adherence to FSA/IFSA, PDPA, FATCA, AMLA, transactions monitoring.
• Manage cash handling and vault duties including ATM oversight.

Responsibilities

• Monitor ATMs for discrepancies and maintain security items.
• Review daily vouchers and verify cash balancing.
• Ensure timely reporting and audit readiness.
• Manage Safe Deposit Box facilities and customer records.
• Oversee branch staff and facility appearance.

Skills

Customer service

Regulatory compliance

Cash handling

Security monitoring

Job description

AFFINBANK is hiring for a branch operations role in Johor Bahru, Malaysia. The incumbent will support daily branch activities, ensure regulatory compliance, and deliver high-quality customer service while supporting cross-selling initiatives.

Responsibilities include onboarding, cash handling, ATM oversight, security management, and ensuring audit readiness. The role emphasizes accuracy, adherence to policies, and efficient branch operations to meet targets.