Branch Customer Experience & Operations Officer

AFFIN Group; Iskandar Puteri; On-site; MYR 39,000 - 61,000; Full time

Job summary

AFFINBANK is seeking a Branch Operations Officer to assist in daily branch activities, monitor compliance with internal policy and regulatory requirements, and deliver high-quality customer service and image. You will support referrals and cross-selling of deposits, investments, Bancassurance, and wealth products to help achieve branch targets.

Responsibilities cover onboarding, KYC/AML compliance, cash handling, ATM supervision, ledger accuracy, and safeguarding branch assets while maintaining

Responsibilities

• Onboarding of accounts and customer requests per onboarding policy.
• Ensure compliance with FSA/IFSA, AMLA and other regulatory requirements.
• Manage cash handling, vault, ATM operations and related reconciliations.
• Oversee security items, CCTV, alarm systems and branch safety.
• Support customer service excellence and resolution of inquiries within SLA.

Job description

AFFINBANK is seeking a Branch Operations Officer to assist in daily branch activities, monitor compliance with internal policy and regulatory requirements, and deliver high-quality customer service and image. You will support referrals and cross-selling of deposits, investments, Bancassurance, and wealth products to help achieve branch targets.

Responsibilities cover onboarding, KYC/AML compliance, cash handling, ATM supervision, ledger accuracy, and safeguarding branch assets while maintaining