Branch Operations & Customer Experience Specialist

Carsome Sdn Bhd; Kangar; On-site; MYR 30,000 - 60,000; Full time

Job summary

CARSOME is Southeast Asia’s largest integrated car e-commerce platform, delivering a seamless customer and transaction experience. We operate across Malaysia, Indonesia, Thailand and Singapore, focusing on end-to-end vehicle ownership transfers and financing processes.

The Business Support Executive role supports branch operations, coordinates customer, transaction, and vehicle-related activities, and ensures compliance and service quality across the ownership journey.

Qualifications

• Diploma or Bachelor’s Degree in any relevant discipline.
• Experience in customer service, operations, administration, automotive or related industries.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems.

Responsibilities

• Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
• Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
• Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
• Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
• Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.

Skills

Customer service

Operations

Administration

Stakeholder management

Attention to detail

Compliance awareness

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Operational systems

Job description

CARSOME is Southeast Asia’s largest integrated car e-commerce platform, delivering a seamless customer and transaction experience. We operate across Malaysia, Indonesia, Thailand and Singapore, focusing on end-to-end vehicle ownership transfers and financing processes.

The Business Support Executive role supports branch operations, coordinates customer, transaction, and vehicle-related activities, and ensures compliance and service quality across the ownership journey.