Executive, Branch Operation (Automotive)

Carsome Sdn Bhd; Shah Alam; On-site; MYR 56,000 - 100,000; Full time

Job summary

Carsome Sdn Bhd in Malaysia is seeking an Executive, Branch Operation (Automotive) to support end-to-end branch operations, ensuring a seamless customer and transaction experience while maintaining compliance and service quality across the vehicle ownership journey.

You will coordinate customer, dealer, financial institution, and internal stakeholders, manage records and system updates, and assist ownership transfers, payments, and related activities.

Qualifications

• Experience in customer service, operations, administration, automotive or related industries.
• Diploma or degree in any relevant discipline.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems.

Responsibilities

• Coordinate end-to-end branch operations across customer, transaction, admin, and vehicle activities.
• Facilitate customer appointments, transactions, and operational activities for a seamless experience.
• Maintain operational records, documentation, and system updates.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders.
• Assist ownership transfer, payment, financing, and related activities per company requirements.
• Monitor case progress and follow up on outstanding actions to meet SLAs.
• Support vehicle receiving, inventory management, movement, storage, and handover.
• Perform vehicle condition checks and ensure compliance with standards.

Skills

Customer service

Operations

Stakeholder management

Communication

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office

Job description

Executive, Branch Operation (Automotive)

As part of CARSOME's operations team, the Business Support Executive (BSE) role is

responsible for delivering a seamless customer and transaction experience while ensuring

operational excellence, compliance, and service quality across the vehicle ownership journey.

What You’ll Be Doing

• Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
• Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
• Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
• Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
• Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.
• Collaborate with cross-functional teams to drive operational excellence and deliver a

What You’ll Need

• Diploma or Bachelor's Degree in any relevant discipline.
• Experience in customer service, operations, administration, automotive or related industries.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Branch Operations Executive?
• Which of the following types of qualifications do you have?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my