Branch Manager (Balakong)

Alliance Bank Malaysia Berhad; Kajang; On-site; MYR 120,000 - 160,000; Full time

Job summary

Alliance Bank Malaysia Berhad seeks an experienced RM leader to drive sales and service excellence for affluent customers across branches and related hubs. You will coordinate product updates, escalate issues timely, and guide the team to meet business targets.

You will also recruit staff, supervise performance, and coordinate with regional heads while ensuring AMLA/KYC compliance and strong governance. Degree in banking/finance required.

Qualifications

• Degree in banking and finance, accounting or business administration.
• Minimum 5 years banking experience, with minimum 3 years working in an RM role.
• Exhibits leadership and management skills that inspires high performance from staff.
• Customer-oriented approach in problem solving/decision making/analytical thinking.
• Strong knowledge of regulatory framework.

Responsibilities

• Reference point for decisions and guiding sales staff on day to day sales matters.
• Drive sales performance and service delivery for affluent customers with timely escalations.
• Lead, plan and manage the team’s sales/service to achieve business objectives.
• Recruit the right staff for RM and ensure adequate headcount.
• Ensure audit findings are fixed with no repetitive issues and ensure compliance.

Skills

Leadership

Customer orientation

Analytical thinking

Problem solving

Decision making

Education

Degree in banking and finance, accounting or business administration

Job description

Reference point for decisions and providing direction / guidance to sales staff on day to day sales related matters.

Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.

Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRMon obtaining comprehensive product updates that is exclusive to our affluent customers

Supporting sales approvals & escalation of complaints/issues.

2. People & Productivity Management

To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.

To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.

Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.

Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.

Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.

To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.

4. Governance & Control

Responsible in managing and ensure that audit findings for sales lapses / gaps are fixed with no repetitive findings.

Ensure all sales activities are compliance with Group’s standards and regulatory requirements which includes but not limited to AMLA, KYC, Credit Risk Management, and Financial Act.

Identify areas of improvement, sales process gaps and provide recommendation / solution for improvement to Regional Head / Cluster Sales Head.

Job Requirements

Degree in banking and finance, accounting or business administration

Minimum 5 years banking experience, with minimum 3 years working in an RM role and experience in branch banking with exposure in sales and service aspects

Exhibits leadership and management skills that inspires high performance from staff

Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking

Strong knowledge of regulatory framework

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.