Branch Manager (Kuching Branch)

alrajhi bank Malaysia; Kuching; On-site; MYR 150,000 - 190,000; Full time

Job summary

Al Rajhi Bank Malaysia is seeking a seasoned Branch Leader to oversee Retail Banking at a designated branch. The role focuses on driving sales, delivering outstanding service, managing operations and risk, and maximizing branch profitability through strategic planning and team leadership.

The ideal candidate has a degree and at least eight years of branch management experience, with strong customer focus and a track record of achieving targets in a competitive market.

Qualifications

• Must have proven leadership and team management capabilities.
• Strong focus on customer service and sales performance.

Responsibilities

• Achieve and exceed branch sales targets with Affluent growth and AUM momentum.
• Review customers' portfolios to offer Wealth Management solutions.
• Maintain accurate customer data in the Bank's systems.
• Provide feedback and coordinate with branch manager for continuous improvement.
• Lead branch to deliver innovative financial solutions aligned with ARBM values.

Skills

Leadership

Sales targets

Wealth management

Risk management

Education

Degree from any university

Job description

About the Role

The job requires overseeing and driving sales, service, operations, risk management, and financial performance for the Retail Banking division at a specific branch. The goal is to maximize profit, foster teamwork, and expand the customer base through strategic planning and innovative initiatives. The role demands a strong focus on customer acquisition, sales growth, and delivering exceptional service while managing operational efficiency, financial performance, and risk. The individual must be a brand ambassador and create a positive customer experience in a highly competitive market.

Responsibilities

• Achieving individual and branch sales targets consistently, with a focus on Affluent growth, Wealth Management Products penetration growth, and Asset Under Management (AUM) growth.
• Continuously analyzing and reviewing customers' portfolios to identify opportunities for offering customer solutions through a range of Wealth Management products.
• Ensuring that customer information is kept up-to-date and accurate in the Bank’s system at all times.
• Providing customer and market feedback consistently and engaging in performance reviews with the branch manager frequently for improvement purposes.
• Actively identify customer needs and deliver tailored financial solutions that embody ARBM's seven core values.
• Lead the branch in delivering innovative financial solutions that enhance customers' quality of life, aligning with ARBM's vision of a trusted leader.
• Proactively drive a high-performance culture focused on exceptional customer service and achieving sales targets within the branch.
• Treat customers fairly and equitably, taking ownership of resolving disputes and complaints while demonstrating strong leadership.
• Ensure consistently high service standards that foster customer loyalty and strengthen brand reputation.
• Inspire staff excellence through strong leadership and effective communication.
• Efficiently allocate branch resources to achieve sales and service objectives.
• Proactively manage employee performance, identify development needs, and create clear career paths.
• Foster a collaborative environment through employee engagement and retention initiatives.
• Responsible to ensure compliance on the application of the internal programs and procedures within the Branch, including proper maintenance of records and reporting of any suspicious transaction.

Qualifications

• Qualification - Degree from any university
• Must have at least 8 years working experience in managing branch