Branch Manager (Automotive)

Carsome Sdn Bhd; Johor; On-site; MYR 90,000 - 130,000; Full time

Job summary

Carsome Sdn Bhd is seeking a results-driven Branch Leader to own its automotive branch’s acquisition and sales targets. The role demands strategic execution, data-driven decisions, and strong leadership to maximize performance in vehicle purchasing and selling, while maintaining excellent customer experience.

The ideal candidate has a solid track record in automotive retail leadership, a strong grasp of P&L, and the ability to coach and grow a high-performing team in a fast-paced environment.

Qualifications

• Minimum of 5-7 years of progressive leadership experience in automotive retail, with at least 3 years in a managerial role.
• Proven track record of achieving sales targets and managing a P&L.
• Strong analytical skills to interpret financial data and optimize profitability.
• Excellent planning, organizational and budgeting capabilities.

Responsibilities

• Own branch acquisition and sales targets with full accountability.
• Drive strategies to boost vehicle acquisitions and sales.
• Track KPIs and use insights to improve outcomes.
• Lead, coach, and retain a high-performing sales and operations team.
• Manage rosters, attendance, and leave for optimal coverage.
• Ensure compliant operations and exceptional customer experience.

Skills

Leadership

Analytics

Negotiation

People Management

Education

Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline

Tools

CRM systems

Inventory management software

Google Workspace

Job description

Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.

Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.

Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.

Strategic Execution: Oversee the vehicle purchasing and selling process with precision, speed, and operational consistency.

Lead Conversion: Refine lead generation, follow-up, and closing strategies to increase conversion rates for both sellers and buyers.

Team & Talent Management

Build High-Performing Teams: Lead, coach, and inspire your team to consistently exceed customer service and sales expectations.

Develop People: Recognize individual strengths, craft personalized development plans, and support career growth.

Plan & Optimize Resources: Effectively manage team rosters, scheduling, attendance, and leave to ensure optimal branch coverage.

Enforce Excellence: Ensure strict compliance with all company policies, procedures, and ethical standards in daily operations.

Operational Excellence & Inventory Management

Inventory Management: Oversee vehicle stock levels, turnover rates, and inventory accuracy to maintain a healthy and efficient flow.

Streamlined Operations: Lead the day-to-day branch operations to ensure smooth execution, operational compliance, and an exceptional customer journey.

Problem Resolution: Proactively address operational or customer issues with speed and professionalism.

Profit and Loss (P&L) Management

Financial Stewardship: Manage the branch budget, control operational expenses, and identify ways to optimize profitability.

KPI Monitoring & Reporting: Monitor key financial and performance metrics, prepare accurate reports, and provide data-driven insights to District and Senior Management.

Your Know How

Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.

Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.

Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.

In-depth understanding and hands-on experience managing a Profit & Loss (P&L) statement. You must be able to interpret financial data, identify cost-saving opportunities, and drive revenue growth to optimize branch profitability.

Highly analytical and numbers-driven, with the ability to swiftly analyze sales figures, operational costs, inventory turnover, and other key performance indicators (KPIs) to make data-backed decisions.

Proven ability to manage budgets effectively and work within strict financial parameters.

Ability to develop and implement short-term (daily/weekly) and mid-term (monthly/quarterly) operational and sales plans with clear objectives and deadlines.

Excellent planning and organizational skills, with a keen eye for optimizing processes and resource allocation within set timeframes.

A natural leader with a proven ability to recruit, train, motivate, mentor, and retain a high-performing sales and operations team.

Strong coaching skills, with experience in developing individual team members' capabilities and careers.

Unwavering commitment to delivering an exceptional customer experience, ensuring high satisfaction and retention.

Solid understanding of automotive retail operations, including showroom management, inventory control, and administrative processes.

Excellent verbal and written communication, presentation, and negotiation skills, capable of engaging effectively with customers, staff, and senior management.

Competency in using CRM systems, inventory management software, and standard office productivity tools (e.g., Google Workspace).

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my