Branch Manager (Automotive)

Carsome Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Carsome Sdn Bhd in Kuala Lumpur is seeking a Branch Manager to lead day-to-day operations, drive business performance, and deliver an exceptional customer journey using Carsome’s digital platform and teams. The role requires 5–7 years of progressive leadership in automotive retail, with at least 3 years in a managerial capacity, and a strong track record of meeting sales targets and managing a P&L.

You will recruit, coach, and retain a high-performing team while optimizing inventory and showroom

Qualifications

• Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.
• Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.
• Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.
• In-depth understanding and hands-on experience managing a Profit & Loss (P&L) statement.
• Highly analytical and numbers-driven with ability to analyze KPIs and financial data to drive decisions.

Responsibilities

• Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
• Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
• Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
• Oversee the vehicle purchasing and selling process with precision, speed, and operational consistency.
• Refine lead generation, follow-up, and closing strategies to increase conversion rates for both sellers and buyers.
• Lead, coach, and inspire your team to consistently exceed customer service and sales expectations.
• Develop personalized development plans and support career growth.
• Plan & optimize resources including Rosters, scheduling, attendance, and leave.
• Enforce compliance with company policies and standards.
• Oversee inventory levels and showroom operations to ensure smooth execution.

Skills

Leadership

Sales management

Data-driven decisions

P&L management

Budget planning

Team coaching

Analytical skills

Education

Bachelor's Degree in Business Administration

Tools

CRM systems

Inventory management software

Google Workspace

Job description

About You

As we have strived to digitalize the used car industry in Southeast Asia, we are looking for goal-driven individuals who are ready to take on challenges and responsibilities. As a Branch Manager, you will lead day-to-day operations, drive business performance, and deliver an exceptional customer journey—backed by CARSOME’s strong digital platform, marketing engine, and expert teams. This role is ideal for those who thrive in fast-paced environments and are eager to build a long-term career in a data‑driven, customer‑centric retail ecosystem. Of course, our profession CARSOME team will back up you with excellent inventories, advanced website and system, various marketing activities, systematic training, and any support you need.

Your Day To Day

Sales Leadership & Business Performance

Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.

Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.

Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.

Strategic Execution: Oversee the vehicle purchasing and selling process with precision, speed, and operational consistency.

Lead Conversion: Refine lead generation, follow‑up, and closing strategies to increase conversion rates for both sellers and buyers.

Team & Talent Management

Build High-Performing Teams: Lead, coach, and inspire your team to consistently exceed customer service and sales expectations.

Develop People: Recognize individual strengths, craft personalized development plans, and support career growth.

Plan & Optimize Resources: Effectively manage team rosters, scheduling, attendance, and leave to ensure optimal branch coverage.

Enforce Excellence: Ensure strict compliance with all company policies, procedures, and ethical standards in daily operations.

Operational Excellence & Inventory Management

Inventory Management: Oversee vehicle stock levels, turnover rates, and inventory accuracy to maintain a healthy and efficient flow.

Streamlined Operations: Lead the day-to-day branch operations to ensure smooth execution, operational compliance, and an exceptional customer journey.

Problem Resolution: Proactively address operational or customer issues with speed and professionalism.

Profit and Loss (P&L) Management

Financial Stewardship: Manage the branch budget, control operational expenses, and identify ways to optimize profitability.

KPI Monitoring & Reporting: Monitor key financial and performance metrics, prepare accurate reports, and provide data-driven insights to District and Senior Management.

Your Know How

Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.

Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.

Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.

In-depth understanding and hands‑on experience managing a Profit & Loss (P&L) statement. You must be able to interpret financial data, identify cost‑saving opportunities, and drive revenue growth to optimize branch profitability.

Highly analytical and numbers-driven, with the ability to swiftly analyze sales figures, operational costs, inventory turnover, and other key performance indicators (KPIs) to make data-backed decisions.

Proven ability to manage budgets effectively and work within strict financial parameters.

Ability to develop and implement short-term (daily/weekly) and mid-term (monthly/quarterly) operational and sales plans with clear objectives and deadlines.

Excellent planning and organizational skills, with a keen eye for optimizing processes and resource allocation within set timeframes.

A natural leader with a proven ability to recruit, train, motivate, mentor, and retain a high‑performing sales and operations team.

Strong coaching skills, with experience in developing individual team members' capabilities and careers.

Unwavering commitment to delivering an exceptional customer experience, ensuring high satisfaction and retention.

Solid understanding of automotive retail operations, including showroom management, inventory control, and administrative processes.

Excellent verbal and written communication, presentation, and negotiation skills, capable of engaging effectively with customers, staff, and senior management.

Competency in using CRM systems, inventory management software, and standard office productivity tools (e.g., "Google Workspace").

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have in the retail industry?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a manager / team lead?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a branch manager?
• Do you have customer service experience?
• Do you have experience in a sales role?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my