Branch Manager

SSF Sdn Bhd; Kulim; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Medical

Yearly Bonus

Annual Leave

Monthly Incentive

Job summary

SSF Sdn Bhd invites a Branch Manager to lead our furniture retail team across multiple stores. You will recruit, coach, and schedule staff, drive sales, and ensure outstanding customer service while maintaining store standards.

Responsibilities include daily operations, inventory control, cash handling, and policy compliance. The ideal candidate has a Bachelor's in Business Admin or Retail Management and at least 5 years in retail management, preferably furniture.

Qualifications

• Bachelor's degree in business or retail management is preferred.
• Minimum 5 years in a managerial retail role, furniture/home decor a plus.
• Strong leadership and customer service focus.

Responsibilities

• Lead daily store operations and team performance.
• Set sales targets and monitor progress.
• Ensure exceptional customer service and store standards.
• Oversee scheduling, cash handling, and inventory.

Skills

Staff management

Leadership

Customer service

Inventory management

Cash handling

Store operations

Sales strategy

Education

Bachelor's degree in Business Administration

Tools

POS system

Job description

WORK LOCATION

• Kuala Lumpur - Mytown Shopping Centre (Cheras)
• Sarawak - Cityone, Kuching
• Selangor - Bangi

Position: Branch Manager

Are you ready to lead a team, drive sales, and ensure a top-notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!

Employment Type: Full-time

What You’ll Do:

As our Branch Manager, you’ll play a crucial role in ensuring the smooth operation and success of our store. Your responsibilities will include:

Leadership & Staff Management

• Recruit, train, and develop a high-performing team, including sales associates and support staff.
• Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
• Manage staff schedules to ensure optimal coverage during peak times and special events.
• Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
• Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
• Ensure exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
• Monitor customer feedback and implement improvements to elevate the shopping experience.

Operational Management

• Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
• Maintain well-stocked shelves and manage inventory levels to meet customer demand.
• Implement and enforce store policies, procedures, and safety standards.
• Ensure compliance with company guidelines and regulatory requirements.

What We’re Looking For:

• Education: A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.
• Experience: At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.
• Leadership: Strong leadership skills, with the ability to motivate and manage a diverse team.
• Customer Service: Excellent interpersonal skills and a commitment to providing outstanding customer service.
• Product Knowledge: Familiarity with furniture products and trends is a plus.

Why Join Us?

• Impact: Be at the forefront of our store’s success and customer satisfaction.
• Growth: We offer opportunities for professional development and career advancement.
• Environment: Work in a supportive, dynamic, and customer-focused environment.

Perks and benefits

• Medical
• Yearly Bonus
• Annual Leave
• Monthly Incentive/ Com

SSF is one of the best living concept store & home living solutions provider in Malaysia. We have 42 showrooms with a total shop area of over 850,000 square feet as of March 2022.

Our products are the source of inspiration for customers to pursuit their ideal home & living environment. Selling over 30,000 products, our product series included Furniture, Artificial Flower & Plant, Home Deco, Custom and Ready-made Curtain, Bedding, Bathroom, Carpet, Lighting, Household, Kitchenware, Pelamin & Wedding Accessories.

Crucial to our growth, we are now seeking out talented like you to help us expand locally!

If you're a unique individual who can care more for our customers and co-workers, feel more for our ideas and is prepared to give more of yourself for our vision, take this opportunity to find out if you're the right person for the job listed below.

SSF is one of the best living concept store & home living solutions provider in Malaysia. We have 42 showrooms with a total shop area of over 850,000 square feet as of March 2022.

Our products are the source of inspiration for customers to pursuit their ideal home & living environment. Selling over 30,000 products, our product series included Furniture, Artificial Flower & Plant, Home Deco, Custom and Ready-made Curtain, Bedding, Bathroom, Carpet, Lighting, Household, Kitchenware, Pelamin & Wedding Accessories.

Crucial to our growth, we are now seeking out talented like you to help us expand locally!

If you're a unique individual who can care more for our customers and co-workers, feel more for our ideas and is prepared to give more of yourself for our vision, take this opportunity to find out if you're the right person for the job listed below.