Branch Growth & Experience Leader

OCBC Bank; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Professional development opportunities

Equal opportunity

Wellbeing and career growth

Job summary

OCBC Bank is seeking a Branch Manager to lead a team, coach and develop talent, and drive sales growth while delivering exceptional customer experiences. You will develop business strategies, manage risk and ensure regulatory compliance, and build strong relationships with customers, partners and community stakeholders.

The role requires a degree and 5+ years in banking with strong leadership and communication skills, and a collaborative, innovative approach to service delivery.

Qualifications

• A degree in Business, Finance, or a related field with at least 5 years of experience in banking or a related industry.
• Proven leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong business acumen with a deep understanding of financial markets and products.
• Collaborative and innovative approach focused on delivering exceptional customer experiences.

Responsibilities

• Lead and manage a team of branch staff, providing coaching and development opportunities to enhance their skills and performance.
• Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share.
• Build and maintain relationships with key stakeholders, including customers, partners, and community leaders.
• Analyze market trends and customer data to identify opportunities for growth and improvement.
• Manage risk and ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Management

Communication

Interpersonal skills

Business acumen

Education

Bachelor's degree in Business/Finance

Job description

OCBC Bank is seeking a Branch Manager to lead a team, coach and develop talent, and drive sales growth while delivering exceptional customer experiences. You will develop business strategies, manage risk and ensure regulatory compliance, and build strong relationships with customers, partners and community stakeholders.

The role requires a degree and 5+ years in banking with strong leadership and communication skills, and a collaborative, innovative approach to service delivery.