BRANCH ADMIN - CENTRAL

Anticimex Pest Management Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 67,000; Full time

Job summary

Anticimex Pest Management Sdn Bhd is seeking a scheduling and operations coordinator to plan, assign, and monitor service jobs for technicians. You will be the primary contact for customers regarding service requests and updates, ensuring timely delivery and high customer satisfaction.

The role requires strong organization, multitasking, and communication skills, with familiarity in scheduling software or CRM systems to maintain accurate records and generate routine reports.

Qualifications

• Experience in scheduling or dispatch roles preferred.
• Strong written and verbal communication.
• Attention to detail and problem solving.
• Experience with CRM or scheduling software.

Responsibilities

• Plan, schedule, and assign service jobs to technicians.
• Monitor technician availability and adjust schedules.
• Track job progress and update schedules for changes.
• Act as first point of contact for customers regarding service requests.
• Confirm appointments and provide service updates.
• Handle rescheduling, cancellations, and urgent requests.
• Maintain accurate records of scheduled jobs and communications.
• Prepare daily/weekly reports on job assignments and completion rates.
• Ensure compliance with SOPs and documentation.
• Coordinate between branch management, technicians, and customers.

Skills

Organizational skills

Scheduling

Customer service

Communication

Multitasking

CRM/Excel proficiency

Tools

Scheduling software

CRM systems

Excel

Job description

Plan, schedule, and assign service jobs to technicians based on workload, location, and skill requirements.

Monitor technician availability and adjust schedules to ensure timely service delivery.

Track job progress and update schedules to reflect changes, delays, or urgent requests.

Act as the first point of contact for customers regarding service requests, inquiries, and complaints.

Confirm appointments, provide service updates, and follow up on customer satisfaction after job completion.

Handle rescheduling, cancellations, and urgent service requests professionally.

Documentation & Reporting

Maintain accurate records of scheduled jobs, completed services, and customer communications.

Prepare daily/weekly reports on technician job assignments, service completion rates, and outstanding tasks.

Ensure compliance with company SOPs and audit requirements in documentation.

Operational Support

Liaise with branch management to align technician schedules with business priorities.

Support technicians with job details, customer information, and service requirements.

Assist in resolving operational issues such as job conflicts, resource shortages, or customer escalations.

Efficient technician scheduling with minimal downtime.

High customer satisfaction through clear communication and timely service.

Audit-ready records of service jobs and customer interactions.

Smooth coordination between branch management, technicians, and customers.

Strong organizational and scheduling skills.

Excellent communication and customer service abilities.

Proficiency in using scheduling software, CRM systems, or Excel.

Problem-solving mindset with attention to detail.

Ability to multitask and manage priorities under pressure.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?

Anticimex, with its headquarters in Sweden, is a leading specialist in preventive pest control and related services such as hygiene and building environment. We focus on creating safe, healthy indoor environment through inspections, prevention, treatments, guarantees and insurance.

Anticimex has, in fact, grown every year since our business was founded over 80 years ago. Currently we operate in all major continents of Europe, North America, Asia Pacific and Asia with a global staff strength of more than 8,000 employees.

Anticimex, with its headquarters in Sweden, is a leading specialist in preventive pest control and related services such as hygiene and building environment. We focus on creating safe, healthy indoor environment through inspections, prevention, treatments, guarantees and insurance.

Anticimex has, in fact, grown every year since our business was founded over 80 years ago. Currently we operate in all major continents of Europe, North America, Asia Pacific and Asia with a global staff strength of more than 8,000 employees.

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