Billing & Revenue Operations Analyst

Singtel Group; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading telecommunications company is looking for a Commercial Operations Analyst located in Kuala Lumpur to oversee billing adjustments and support the resolution of billing disputes. The successful candidate will manage high-value transactions, conduct trend analysis to improve processes, and ensure compliance with auditing guidelines. This role requires a degree in Business and a minimum of 5 years of experience in a telecommunications environment, with a strong emphasis on analytical skills and the ability to work collaboratively across teams.

Qualifications

• Minimum 5 years experience in telecommunications with Finance or Risk Analytics exposure.
• Strong understanding of billing systems and telecommunications products/services.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Oversee the general adjustments process within Billing.
• Support resolution of billing disputes across the division.
• Conduct trend analysis to identify recurring issues.

Skills

Billing systems knowledge

Analytical skills

Problem-solving skills

Advanced Microsoft Excel proficiency

Communication skills

Time management

Education

Degree in Business or related discipline

Tools

Reporting tools

Job description

A leading telecommunications company is looking for a Commercial Operations Analyst located in Kuala Lumpur to oversee billing adjustments and support the resolution of billing disputes. The successful candidate will manage high-value transactions, conduct trend analysis to improve processes, and ensure compliance with auditing guidelines. This role requires a degree in Business and a minimum of 5 years of experience in a telecommunications environment, with a strong emphasis on analytical skills and the ability to work collaboratively across teams.