Bilingual Junior Customer Support Analyst (EN/CN)

NielsenIQ; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ Malaysia is hiring a bilingual Customer Support Associate to handle client inquiries, troubleshoot platform issues, and coordinate with internal teams to ensure a positive experience. You will document cases, assist with data extractions, and respond to ad hoc requests while building strong client relationships.

The role offers a flexible working environment with volunteer time off and opportunities to grow within a global data analytics leader.

Qualifications

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer service, analytics, or a client-facing role.
• Fluent in both Simplified Chinese and English, with strong written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.
• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required.
• Monitor, track, and document customer cases accurately while maintaining service level expectations.
• Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.
• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns.
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support.
• Build strong relationships with clients by providing professional communication and responsive service.
• Identify opportunities to improve processes, knowledge resources, and customer experience.
• Develop expertise in customer support tools, data analytics, and NielsenIQ solutions to better support client needs.

Skills

Customer service

Communication

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

NielsenIQ Malaysia is hiring a bilingual Customer Support Associate to handle client inquiries, troubleshoot platform issues, and coordinate with internal teams to ensure a positive experience. You will document cases, assist with data extractions, and respond to ad hoc requests while building strong client relationships.

The role offers a flexible working environment with volunteer time off and opportunities to grow within a global data analytics leader.