Bilingual Japanese Support Specialist - Fintech & Crypto

CB Talents; Port Dickson; Hybrid; MYR 56,000 - 95,000; Full time

Job summary

CB Talents in Malaysia seeks a bilingual Japanese-English customer support specialist to assist users on complex financial and crypto product inquiries. The role requires native-level Japanese and strong English, with 5-day shifts including weekends under a hybrid model (onsite day shifts, remote night shifts).

You will manage live chat and email inquiries, ensure quality service, stay informed on crypto markets, and convert feedback into actionable improvements for management.

Qualifications

• Native-level Japanese proficiency required for complex, written interactions.
• Strong command of English, both written and spoken.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Ensure an efficient, accurate, high-quality customer experience.

Skills

Japanese proficiency

English proficiency

Customer service

Teamwork

Education

Finance/Economics/Mathematics/Business Administration or STEM

Tools

Live Chat Tools

Email Support Tools

Job description

CB Talents in Malaysia seeks a bilingual Japanese-English customer support specialist to assist users on complex financial and crypto product inquiries. The role requires native-level Japanese and strong English, with 5-day shifts including weekends under a hybrid model (onsite day shifts, remote night shifts).

You will manage live chat and email inquiries, ensure quality service, stay informed on crypto markets, and convert feedback into actionable improvements for management.