Bilingual Fintech Support Specialist - Japanese & English

CB Talents; Victoria; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CB Talents is hiring a Japanese-speaking customer support specialist in Malaysia to assist users with complex, written interactions related to fintech and crypto products. You will handle live chat and email in Japanese and English, delivering accurate, high-quality service while staying up to date with crypto-market fundamentals.

The ideal candidate has 2–4 years in frontline consumer support, strong numerical skills, and legal work authorization in Malaysia.

Qualifications

• Proficiency in Japanese at native level and fluent English.
• 2–4 years in customer service/live-chat, with frontline operations training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related fields is preferred.
• Strong numerical acumen with attention to detail and comfort with figures and data.
• Willingness to work 5 days a week, including weekends and public holidays.
• Legal work authorization in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals, while staying updated on market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate the ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management in a timely manner to keep frontline operations smooth.
• Continuously seek improvements to enhance team performance and overall processes.

Skills

Native level Japanese

Strong English

Customer service experience

Live-chat & Email experience

Fintech/crypto knowledge

Numerical accuracy

Team player

Hybrid work readiness

Malaysia work authorization

Education

Finance/Economics/Mathematics/Business background preferred

Job description

CB Talents is hiring a Japanese-speaking customer support specialist in Malaysia to assist users with complex, written interactions related to fintech and crypto products. You will handle live chat and email in Japanese and English, delivering accurate, high-quality service while staying up to date with crypto-market fundamentals.

The ideal candidate has 2–4 years in frontline consumer support, strong numerical skills, and legal work authorization in Malaysia.