Bilingual Japanese Support Pro - Fintech & Crypto

CB Talents; Tawau; Hybrid; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CB Talents is seeking a Japanese-speaking Customer Support Representative to be placed in Kuala Lumpur, Malaysia. You will handle inquiries in Japanese and English via live chat and email, support fintech/crypto products, and work in a hybrid onsite/night shift model.

The role requires native Japanese, strong English, 2–4 years in customer service, and a passion for fintech. Legal work authorization in Malaysia is required.

Qualifications

• Native level Japanese proficiency, able to handle complex written interactions in finance/crypto products.
• Strong command of English, both written and spoken.
• 2–4 years in customer service/live-chat support with frontline training.
• Experience in fintech platforms/crypto trading is a strong advantage.
• Education in Finance, Economics, Math, Business or related STEM field preferred.
• Strong numerical acumen with attention to figures, data and statistics.

Responsibilities

• Assist customers in Japanese and English via live chat or email.
• Provide efficient, accurate, and high-quality customer service.
• Be knowledgeable about crypto trading platforms and market fundamentals.
• Manage inquiries and follow up on complaints from users, current and prospective.
• Understand customer needs and translate into constructive feedback and solutions for management.
• Flag discrepancies or risks to management to keep frontline operations smooth.
• Seek improvements to boost team performance and operational efficiency.

Skills

Japanese language

English language

Customer service

Live chat

Education

Finance/ Economics/ Mathematics/ Business

Tools

Live Chat Software

Email support

Job description

CB Talents is seeking a Japanese-speaking Customer Support Representative to be placed in Kuala Lumpur, Malaysia. You will handle inquiries in Japanese and English via live chat and email, support fintech/crypto products, and work in a hybrid onsite/night shift model.

The role requires native Japanese, strong English, 2–4 years in customer service, and a passion for fintech. Legal work authorization in Malaysia is required.