Bilingual Japanese Customer Support for Fintech & Crypto (Hybrid)

CB Talents SP; Negeri Sembilan; Hybrid; MYR 45,000 - 89,000; Full time

Job summary

Talent Ready! in Kuala Lumpur, Malaysia seeks a Japanese-speaking Customer Support Representative. The role requires native Japanese, strong English, and 2–4 years in Live Chat/Email support within fintech or crypto contexts.

The position is hybrid, onsite by day and remote at night, with 5-day shifts including weekends and holidays, and Malaysia work authorization is required. Responsibilities include assisting customers in Japanese and English, delivering accurate support, staying current on

Qualifications

• Native-level Japanese proficiency, able to handle complex written interactions.
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat, 2–4 years preferred.
• Experience with financial institutions, fintech platforms, trading or crypto is a plus.
• Educational background in analytical/STEM fields preferred.
• Numerical acumen with data and statistics.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure a high-quality customer service experience.
• Be knowledgeable about crypto trading platforms and market fundamentals.
• Manage inquiries and follow up with users.
• Convert customer needs into actionable feedback and solutions.
• Flag discrepancies, risks, or unusual situations to management.
• Seek continual improvements to team performance and processes.

Skills

Japanese language

English proficiency

Customer service

Live chat support

Crypto/Fintech knowledge

Financial products

Data handling

Education

Finance, Economics, Mathematics, Business Administration

Job description

Talent Ready! in Kuala Lumpur, Malaysia seeks a Japanese-speaking Customer Support Representative. The role requires native Japanese, strong English, and 2–4 years in Live Chat/Email support within fintech or crypto contexts.

The position is hybrid, onsite by day and remote at night, with 5-day shifts including weekends and holidays, and Malaysia work authorization is required. Responsibilities include assisting customers in Japanese and English, delivering accurate support, staying current on