Bilingual Customer Support & Data Insight Analyst

Nabla; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Customer Support Associate in Kuala Lumpur to serve as the first point of contact for client inquiries, troubleshoot platform issues, and coordinate with internal teams to resolve requests, ensuring a positive client experience.

The role involves analyzing data concerns, supporting data extractions, and delivering ad hoc reports based on client needs, while building strong relationships through clear communication.

Qualifications

• Bachelor's degree required.
• 0-2 years of experience in customer service, support, analytics, or client-facing role.
• Fluent in Simplified Chinese and English with strong written and verbal communication.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.
• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams as required.
• Monitor, track, and document customer cases accurately while maintaining service level expectations.
• Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.
• Conduct basic analysis of data issues and work with internal stakeholders to resolve concerns.
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support.
• Build strong relationships with clients by providing professional communication and responsive service.

Skills

Bilingual Chinese-English

Analytical thinking

Problem-solving

Strong communication skills

Customer-centric mindset

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Job description

NIQ is seeking a Customer Support Associate in Kuala Lumpur to serve as the first point of contact for client inquiries, troubleshoot platform issues, and coordinate with internal teams to resolve requests, ensuring a positive client experience.

The role involves analyzing data concerns, supporting data extractions, and delivering ad hoc reports based on client needs, while building strong relationships through clear communication.