Bilingual Customer Support Analyst – Data & Insights

NielsenIQ; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ is hiring a customer support specialist in Kuala Lumpur to act as the first point of contact for client inquiries and to ensure a positive experience. You will resolve requests, coordinate with internal teams, and document cases with strong attention to detail.

The role requires 0–2 years in customer service or analytics, fluency in English and Simplified Chinese, and proficiency in Excel and Office applications. A collaborative, fast-paced environment awaits with flexible benefits.

Qualifications

• Bachelor's degree required or equivalent.
• 0-2 years of experience in customer service, support, analytics, or client-facing roles.
• Fluent in Simplified Chinese and English with strong written and verbal communication.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.
• Manage and resolve customer requests, troubleshoot basic platform issues, and coordinate with internal teams as needed.
• Monitor, track, and document customer cases accurately while maintaining service level expectations.
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
• Develop expertise in customer support tools and NielsenIQ solutions to better support client needs.

Skills

Customer service

English proficiency

Chinese (Simplified)

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Job description

NielsenIQ is hiring a customer support specialist in Kuala Lumpur to act as the first point of contact for client inquiries and to ensure a positive experience. You will resolve requests, coordinate with internal teams, and document cases with strong attention to detail.

The role requires 0–2 years in customer service or analytics, fluency in English and Simplified Chinese, and proficiency in Excel and Office applications. A collaborative, fast-paced environment awaits with flexible benefits.