Bilingual Customer Experience Specialist (Thai/English)

Welsend Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Welsend Malaysia is seeking a dedicated Customer Experience Representative to join our dynamic team in Kuala Lumpur. You will handle inquiries across calls, email, and live chat, delivering friendly, professional service.

The role requires fluent English and Thai, strong communication, and the ability to work in shifts, including nights and weekends. You will resolve issues, recommend products, and contribute to customer satisfaction metrics.

Qualifications

• Fluent in English and Thai.
• Excellent verbal and written communication.
• Strong organizational and time management skills.
• Proficient with basic office software such as MS Office/Google Workspace.
• Ability to handle multiple tasks and work under pressure.
• Customer-centric attitude and commitment to service excellence.
• Willing to work in shifts, including nights, weekends and public holidays.

Responsibilities

• Respond to customer inquiries promptly via inbound calls, email, and live chat.
• Listen to customer concerns and resolve issues with timely solutions.
• Escalate unresolved problems to higher-level support when needed.
• Provide product recommendations based on customer needs and preferences.
• Share customer feedback with management and product teams.
• Perform additional administrative tasks as assigned by management.
• Aim to meet personal and team KPIs for customer satisfaction and response time.
• Contribute to business strategies, including self-service options.

Skills

Fluent English

Thai language

Communication skills

Organizational skills

Time management

Multitasking

Customer focus

Tools

Microsoft Office

Google Workspace

Job description

Welsend Malaysia is seeking a dedicated Customer Experience Representative to join our dynamic team in Kuala Lumpur. You will handle inquiries across calls, email, and live chat, delivering friendly, professional service.

The role requires fluent English and Thai, strong communication, and the ability to work in shifts, including nights and weekends. You will resolve issues, recommend products, and contribute to customer satisfaction metrics.