Remote Bilingual Interpreter

TransPerfect; Subang Jaya; Remote; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career advancement opportunities

Four weeks of paid training

Job summary

TransPerfect is seeking experienced bilingual speakers fluent in English and Mandarin for a role as an Over-the-Phone and Video Remote Interpreter. The position involves providing critical interpretation services across various industries such as healthcare and legal, ensuring accuracy and sensitivity in communication. Applicants should be prepared for a structured, call-center environment, with roles available both on-site and remotely.

The job offers comprehensive paid training, flexibility in working hours, and opportunities for career advancement. An attractive benefits package includes medical, dental, and vision coverage.

Qualifications

• Must have at least 6 months of experience in customer service or call center.
• Fluency in English and Mandarin with a proficiency of B2 or higher.
• Ability to maintain confidentiality and neutrality in interpretation.

Responsibilities

• Provide interpretation services between English and Mandarin.
• Ensure accuracy and clarity in interpretation during calls.
• Maintain confidentiality and professionalism during interactions.

Skills

Bilingual fluency (English & Mandarin)

Emotional intelligence

Active listening

Communication skills

Education

High school diploma or equivalent

College education preferred

Tools

MS Office

Job description

TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English & Mandarin) with experience using their language skills in a professional call‑center‑style setting. We offer comprehensive, paid training to launch your career as an Over‑the‑Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services. Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited‑English speakers and make a real difference in meaningful, real‑world impact.

Key Responsibilities

• Provide consecutive interpretation services between English and Mandarin across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high‑pressure or emotionally charged interactions
• Apply short‑term memory retention, active listening, and note‑taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

We’re Looking for Individuals Who

• Stay focused and attentive during high‑volume, back‑to‑back call periods
• Handle pressure and emotionally complex conversations with calm and professionalism
• Welcome regular feedback and coaching as opportunities to grow and improve
• Thrive in clearly structured, schedule‑driven work environments rather than informal or loosely managed remote roles
• Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality
• Are eager to use their bilingual fluency to support essential services in real time
• Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

Required Qualifications

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Mandarin, with B2+ proficiency or higher
• Ability to pass a language and interpreting skills assessment
• Minimum of 6 months of call‑center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision making
• Proven ability to think clearly and act professionally in fast‑moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction‑free workspace conducive to active listening and sustained concentration
• Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

Preferred Qualifications

• Certification in medical, legal, or community interpreting (strong plus)
• Experience with remote work tools and communication platforms

Remote Work Requirements

• Quiet, comfortable, and distraction‑free work environment
• Desktop or laptop computer (Windows or Mac) with at least 16GB RAM
• Broadband internet connection (minimum 30Mbps download / 10Mbps upload) — no cellular data or hotspot connections
• Computer no older than 5 years with a functioning webcam
• Windows10 or newer / macOSBigSur (OS11) or newer

What We Offer

• Four weeks of paid training (on‑site or remote) covering interpretation techniques, note‑taking, memory retention, call management, and emotional control
• Hands‑on role‑play simulations and coaching led by certified interpreters
• Ongoing development opportunities, including advanced training for complex call types
• A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
• Career advancement opportunities across interpreting, QA, training, and leadership roles

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, company‑sponsored life insurance, short‑term and long‑term disability, and flexible spending account options
• Private health insurance and access to a collaborative, supportive team environment
• A proactive and accessible HR department that focuses on staff health and happiness

Important Notes

• While this is a remote/work‑from‑home position, it is not a flexible or “work‑at‑your‑own‑pace” role. This is a structured, call‑center style environment conducted from your home.
• Interpreters are expected to remain at their workstation and be fully available to handle continuous, back‑to‑back calls throughout their scheduled shift.
• Multitasking or attending to personal responsibilities during working hours is not permitted.
• Interpreters are expected to follow a pre‑published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

Equal Opportunity Employer

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.