Bilingual Banking Call Center Agent - 24/7 Customer Support

uobgroup; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

6250 UOB Centre of Excellence (M) Sdn. Bhd is recruiting for a Call Centre / Customer Service role in Malaysia. The position requires delivering 24-hour, one-stop customer service and handling inquiries with care and accuracy.

Applicants should have a recognized Diploma with at least 2 years' experience; fresh graduates are welcome, and prior call centre or banking exposure is an advantage. A positive, customer‑driven attitude and good communication in English and Mandarin are essential.

Qualifications

• Diploma with minimum 2 years' experience (SPM/STPM with 5+ years may be considered).
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service is an advantage.

Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensure highest standard of service delivery on personalized phone services.
• Provide prompt and accurate answers, alternatives or solutions to customers.
• Handle and resolve customer complaints proficiently.
• Display professionalism and maintain confidentiality of customer data.
• Enter customer data accurately into the systems.
• Identify, research and gather feedback to improve customer experience.

Skills

Customer service

Mandarin

English

Communication

Education

Diploma

Job description

6250 UOB Centre of Excellence (M) Sdn. Bhd is recruiting for a Call Centre / Customer Service role in Malaysia. The position requires delivering 24-hour, one-stop customer service and handling inquiries with care and accuracy.

Applicants should have a recognized Diploma with at least 2 years' experience; fresh graduates are welcome, and prior call centre or banking exposure is an advantage. A positive, customer‑driven attitude and good communication in English and Mandarin are essential.