Customer Service Representative (Bilingual - Mandarin & English)

uobgroup; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

6250 UOB Centre of Excellence (M) Sdn. Bhd is recruiting for a Call Centre / Customer Service role in Malaysia. The position requires delivering 24-hour, one-stop customer service and handling inquiries with care and accuracy.

Applicants should have a recognized Diploma with at least 2 years' experience; fresh graduates are welcome, and prior call centre or banking exposure is an advantage. A positive, customer‑driven attitude and good communication in English and Mandarin are essential.

Qualifications

• Diploma with minimum 2 years' experience (SPM/STPM with 5+ years may be considered).
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service is an advantage.

Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensure highest standard of service delivery on personalized phone services.
• Provide prompt and accurate answers, alternatives or solutions to customers.
• Handle and resolve customer complaints proficiently.
• Display professionalism and maintain confidentiality of customer data.
• Enter customer data accurately into the systems.
• Identify, research and gather feedback to improve customer experience.

Skills

Customer service

Mandarin

English

Communication

Education

Diploma

Job description

Company: 6250 UOB Centre of Excellence (M) Sdn. Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow‑up in accordance with Call Centre guidelines.
• Educates the customer about the Bank's products and services and directs them toward available resources for self‑help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank's customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Key Requirements

• At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
• Possess a pleasant voice & good telephone etiquette.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English & verbal Mandarin)

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.