Bilingual 24/7 Customer Support Specialist

Elitez Pte Ltd; Petaling Jaya; On-site; MYR 45,000 - 76,000; Full time

Job summary

Elitez Pte Ltd in Petaling Jaya is hiring a customer service representative to handle inquiries by phone and email, providing timely assistance and accurate product/service information. You will record customer details, follow procedures, and maintain service standards.

The role operates in a 24/7 rotating shift environment; fresh graduates or candidates with customer service experience are encouraged to apply.

Qualifications

• Bilingual proficiency in Bahasa Malaysia and English (written and spoken).
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Fresh graduates welcome to apply or candidates with customer service experience may be considered.

Responsibilities

• Handle customer enquiries via phone and email.
• Provide professional and timely assistance to customers.
• Resolve customer issues and complaints effectively.
• Provide accurate information on products and services.
• Record and update customer information in the system.
• Follow company procedures and service standards.
• Work on a 24/7 rotating shift, including night shifts when required.

Skills

Bahasa Malaysia

English

Job description

Elitez Pte Ltd in Petaling Jaya is hiring a customer service representative to handle inquiries by phone and email, providing timely assistance and accurate product/service information. You will record customer details, follow procedures, and maintain service standards.

The role operates in a 24/7 rotating shift environment; fresh graduates or candidates with customer service experience are encouraged to apply.