Bell Captain - Regent Kuala Lumpur (Pre-Opening)

InterContinental Hotels Group; Kuala Lumpur; Sur place; MYR 50 000 - 80 000; Plein temps

Résumé du poste

InterContinental Hotels Group in Kuala Lumpur is hiring a Bell Desk Lead to guide and develop the bell team, ensuring top-tier guest service and smooth luggage, arrivals and departures. You will work with Front Office, Concierge and Housekeeping to resolve requests promptly and professionally.

The role requires 1–2 years in Front Office at luxury properties, strong leadership, and fluent English. A Diploma/Bachelor or equivalent is preferred, with a focus on courtesy, discretion and guest

Qualifications

• Diploma, bachelor's degree, vocational certificate or equivalent.
• 1 to 2 years’ experience in Front Office at a 5-star hotel or resort, preferably within luxury properties.
• Strong interpersonal and communication skills.
• Excellent organisational and multitasking abilities.
• Familiarity with OPERA or other hotel systems.
• Leadership skills and the ability to work as part of a team.
• A genuine commitment to exceptional guest service.
• Fluent English required; other languages an advantage.

Responsabilités

• Lead and manage the bell team, assigning tasks, providing guidance and ensuring every colleague performs their duties efficiently and professionally.
• Train new bell colleagues on procedures, service standards and company policies, and conduct ongoing training and performance evaluations to maintain high service quality.
• Lead by example, demonstrating a commitment to courtesy, discretion and excellence at every guest interaction.
• Work closely with Front Office, Concierge, Housekeeping and other departments to ensure seamless guest service and address issues or requests promptly.
• Monitor the resolution of issues and expenses related to operational supplies to ensure maximum effectiveness and efficiency.
• Maintain proper inventory levels, managing the cost of supplies and labour.
• Participate in the planning of departmental goals as they relate to the wider hotel strategy.
• Greet and assist guests with their luggage, arrival and departure procedures, and any special requests, ensuring every interaction is handled with courtesy and efficiency.
• Oversee bell desk operations, including luggage handling, room deliveries and transportation arrangements, in line with the hotel’s standards and policies.
• Anticipate guest needs before they are voiced, creating a smooth, welcoming first and last impression.
• Handle guest enquiries and requests promptly, with warmth, discretion and a high standard of service.
• Contribute to overall guest satisfaction and enjoyment of their stay.
• Promote efficient, eco-friendly operations within bell services, managing resources effectively and reducing waste.
• Contribute to a positive and sustainable guest experience.
• Comply with company policies and procedures, including safety and security measures.

Connaissances

Interpersonal skills

Communication

Leadership

Teamwork

Multitasking

Guest service

Fluent English

Formation

Diploma/Bachelor/Vocational certificate

Outils

OPERA

Description du poste

YOUR DAY TO DAY

People

• Lead and manage the bell team, assigning tasks, providing guidance and ensuring every colleague performs their duties efficiently and professionally

• Train new bell colleagues on procedures, service standards and company policies, and conduct ongoing training and performance evaluations to maintain high service quality

• Lead by example, demonstrating a commitment to courtesy, discretion and excellence at every guest interaction

• Work closely with Front Office, Concierge, Housekeeping and other departments to ensure seamless guest service and address issues or requests promptly

Financial

• Monitor the resolution of issues and expenses related to operational supplies to ensure maximum effectiveness and efficiency

• Maintain proper inventory levels, managing the cost of supplies and labour

• Participate in the planning of departmental goals as they relate to the wider hotel strategy

Guest Experience

• Greet and assist guests with their luggage, arrival and departure procedures, and any special requests, ensuring every interaction is handled with courtesy and efficiency

• Oversee bell desk operations, including luggage handling, room deliveries and transportation arrangements, in line with the hotel’s standards and policies

• Anticipate guest needs before they are voiced, creating a smooth, welcoming first and last impression

• Handle guest enquiries and requests promptly, with warmth, discretion and a high standard of service

• Contribute to overall guest satisfaction and enjoyment of their stay

Responsible Business

• Promote efficient, eco-friendly operations within bell services, managing resources effectively and reducing waste

• Contribute to a positive and sustainable guest experience

• Comply with company policies and procedures, including safety and security measures

Accountabilities

• Supervision and effective management of the bell team

• High standards of guest service and satisfaction

• Efficient, careful handling of luggage and guest requests

• Accurate and timely coordination with other departments

• Compliance with company policies and procedures

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Diploma, bachelor's degree, vocational certificate or equivalent

• 1 to 2 years’ experience in Front Office at a 5-star hotel or resort, preferably within luxury properties

• Strong interpersonal and communication skills

• Excellent organisational and multitasking abilities

• Familiarity with OPERA or other hotel systems

• Leadership skills and the ability to work as part of a team

• A genuine commitment to exceptional guest service

• Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.