Beauty Retail Trainer & Coach

MINISO (GUANGZHOU) CO.,LTD.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

WOW Beauty Malaysia is seeking an energetic Retail Beauty Trainer to empower our retail teams through engaging product, sales, and service training. You will deliver classroom sessions and regular in-store coaching to ensure confidence, knowledge, and outstanding customer experiences.

The role involves planning programs for new and existing staff, conducting makeup, skincare, and personal care training, and coaching on consultation techniques and closing sales.

Qualifications

• Diploma or bachelor’s degree in Beauty Therapy, Cosmetology, Retail Management, Human Resource Development or a related field.

Responsibilities

• Plan and deliver training programmes for new and existing retail employees.
• Conduct product knowledge training across makeup, skincare, personal care and beauty categories.
• Train employees on customer consultation, product recommendation, cross-selling, upselling and closing techniques.
• Provide coaching on customer service, grooming, hygiene and professional image standards.
• Conduct regular store visits to observe employee performance and provide on-the-job coaching.
• Identify training and performance gaps and recommend appropriate improvement actions.
• Prepare training materials, presentations, product guides, quizzes and practical assessments.
• Support training for new product launches, promotional campaigns and new store openings.
• Evaluate training effectiveness through assessments, observations and employee feedback.
• Work closely with Retail Operations, HR, Marketing and brand partners to ensure training content supports business needs.
• Maintain accurate training attendance, assessment and coaching records.

Skills

Training delivery

Coaching

Presentation skills

Communication

Retail knowledge

Customer service

PowerPoint

Education

Bachelor’s degree in Beauty Therapy or related field

Diploma or Bachelor’s degree in Beauty/Cosmetology/Retail Management or HRD

Tools

PowerPoint

Excel

Job description

WOW Beauty Malaysia is seeking an energetic Retail Beauty Trainer to empower our retail teams through engaging product, sales, and service training. You will deliver classroom sessions and regular in-store coaching to ensure confidence, knowledge, and outstanding customer experiences.

The role involves planning programs for new and existing staff, conducting makeup, skincare, and personal care training, and coaching on consultation techniques and closing sales.