BD/Sales Support(Malaysia)

Shenzhen DidaTravel Technology Co., Ltd.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Shenzhen DidaTravel Technology Co., Ltd. is seeking a customer-focused Sales Support/Administrative professional in Kuala Lumpur to assist the sales team with data, guides, and reports.

The role involves troubleshooting customer issues, reviewing orders, and driving high-quality service while coordinating with internal teams. The ideal candidate has travel industry experience, strong communication skills, and fluency in Mandarin, with the ability to work night shifts and deliver accurate,

Qualifications

• Experience in a sales support or administrative role in travel or related industry.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Customer-focused mindset with a positive attitude.
• Fluent in Chinese Mandarin.
• Open to night shifts.

Responsibilities

• Provide troubleshooting assistance for customer issues, account statuses, and operation problems as escalation point.
• Support and provide data, guides, paperwork, and reports to help the sales team.
• Develop and monitor performance indicators for low/small potential accounts.
• Review pending orders and customer requests to ensure excellent service and experience.

Skills

Communication

Interpersonal skills

Microsoft Office

CRM software

Teamwork

Detail orientation

Chinese Mandarin

Night shift

Tools

CRM software

Microsoft Office

Job description

Provide troubleshooting assistance for customer issues, account statuses, and relevant operation problems as an escalation point

Support and provide data, guides, paperwork, and reports to help the sales team

Develop and monitor performance indicators for low/small potential accounts

Review pending orders and specific customer requests to ensure excellent customer service and customer experience

About you

Previous experience in a sales support or administrative role in the travel industry

Strong communication and interpersonal skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software

Ability to work independently and as part of a team

Excellent organizational skills and attention to detail

Customer-focused mindset with a positive attitude

Fluent in Chinese Mandarin

Accept night shift