Barista & Sandwich Artist — Coffee, Food & Service Pro

Shining Continuum Symmetry Sdn Bhd (O'Briens); Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Job summary

Shining Continuum Symmetry Sdn Bhd (O’Briens) is seeking cafe staff to prepare sandwiches, beverages and snacks to brand standards in a fast-paced KL cafe. You will greet customers, take orders, upsell, and ensure high service levels while maintaining cleanliness and safety.

Role requires teamwork, reliable attendance, and a friendly, proactive attitude. You’ll participate in briefings, support promotions, and help deliver a consistent O’Briens guest experience daily.

Qualifications

• Experience in customer service is preferred.
• Friendly and positive attitude with a can-do approach.
• Ability to work in a fast-paced cafe environment.

Responsibilities

• Prepare sandwiches, salads, wraps et al. according to O’Briens recipes and standards.
• Prepare and serve coffee, tea, smoothies and other beverages to spec.
• Operate coffee machines and beverage equipment safely.
• Ensure consistency in portioning, taste and presentation.
• Replenish displays, maintain freshness and quality.
• Greet customers using GAT and take accurate orders.
• Provide menu recommendations and upsell.
• Serve food and drinks promptly and professionally.
• Handle inquiries and complaints politely; escalate when needed.
• Build rapport with regulars to boost loyalty.
• Maintain cleanliness and hygiene; follow sanitation and safety procedures.
• Assist in opening/closing cleaning checks.
• Operate POS for orders and payments; manage cash and e-payments.
• Support promotions and upselling; represent brand in all interactions.
• Participate in daily briefings; follow management guidance.
• Contribute to company culture and attend training/events.

Skills

Customer service

Teamwork

Upselling

Communication

Education

High school diploma

Tools

POS system

Job description

Shining Continuum Symmetry Sdn Bhd (O’Briens) is seeking cafe staff to prepare sandwiches, beverages and snacks to brand standards in a fast-paced KL cafe. You will greet customers, take orders, upsell, and ensure high service levels while maintaining cleanliness and safety.

Role requires teamwork, reliable attendance, and a friendly, proactive attitude. You’ll participate in briefings, support promotions, and help deliver a consistent O’Briens guest experience daily.