Barista

Bertam Resort & Water Park Penang; Kepala Batas; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

Free parking

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Job summary

Jora Malaysia is hiring a Barista to prepare and serve coffee, tea, and other beverages while delivering exceptional customer service at our Penang outlet. You will handle orders, operate equipment, maintain cleanliness, and follow food safety standards.

The role includes cash handling, upselling pastries, and working rotating shifts. We offer free parking, health insurance, and opportunities for promotion. Salary starts from RM2,000 per month.

Responsibilities

• Prepare and serve coffee, espresso-based beverages, tea, smoothies, and specialty drinks according to standard recipes.
• Maintain beverage quality and presentation.
• Operate espresso machines, grinders, blenders, and related equipment safely.
• Monitor brewing times, temperatures, and ingredient measurements.
• Take customer orders accurately and upsell pastries or promos.
• Balance cash drawer and handle payments as required.
• Ensure cleanliness of coffee stations and equipment.
• Monitor ingredient freshness and expiry dates; replenish display items.
• Follow food safety, HACCP and hygiene requirements.
• Assist in inventory stock checks and FIFO rotation.
• Perform daily equipment cleaning and maintenance.
• Support teamwork and training of new staff.
• Participate in outlet opening/closing and promotional activities.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Barista is responsible for preparing and serving high-quality coffee, tea, and other beverages while delivering exceptional customer service. The Barista maintains beverage quality standards, ensures cleanliness of the coffee station, handles cash transactions when required, and contributes to creating a welcoming atmosphere for guests.

2. Duties & Responsibilities

2.1 Beverage Preparation

• Prepare and serve coffee, espresso-based beverages, tea, smoothies, and specialty drinks according to standard recipes.
• Ensure consistency in beverage taste, presentation, and quality.
• Operate espresso machines, coffee grinders, blenders, and other beverage equipment safely and efficiently.
• Monitor brewing times, temperatures, and ingredient measurements.
• Prepare non-coffee beverages as requested by guests.
• Garnish and present beverages according to outlet standards.

2.2 Customer Service

• Welcome guests warmly and provide friendly, professional service.
• Take customer orders accurately and efficiently.
• Recommend beverages, pastries, desserts, and promotional items.
• Respond promptly to guest enquiries and special requests.
• Resolve guest complaints professionally and escalation issues when necessary.
• Build positive relationships with repeat customers.
• Prepare light food items, sandwiches, pastries, or desserts where applicable.
• Ensure proper food handling procedures are followed.
• Monitor freshness and expiry dates of ingredients.
• Replenish display items throughout operating hours.

2.4 Cashiering

• Process cash, credit card, QR, and electronic payments accurately.
• Issue receipts and maintain accurate transaction records.
• Balance cash drawer at the beginning and end of each shift.
• Maintain cleanliness of coffee machines, grinders, utensils, and workstations.
• Clean tables, counters, and guest service areas regularly.
• Wash and sanitize equipment according to hygiene standards.
• Follow all food safety, HACCP, and personal hygiene requirements.
• Ensure proper waste segregation and disposal.

2.6 Inventory Control

• Monitor stock levels of coffee beans, milk, syrups, tea, cups, lids, and other supplies.
• Report low stock to the Supervisor.
• Assist in receiving and storing deliveries.
• Minimize product wastage through proper portion control.
• Rotate stock using FIFO (First In, First Out).

2.7 Equipment Maintenance

• Perform daily cleaning and basic maintenance of coffee equipment.
• Ensure equipment is switched off and secured after operation.

2.8 Health & Safety

• Comply with all company safety policies and procedures.
• Wear appropriate uniform and personal protective equipment where required.
• Maintain a safe working environment.
• Report accidents, hazards, and unsafe conditions immediately.

2.9 Teamwork

• Support fellow team members during busy periods.
• Assist in training new Baristas when assigned.
• Attend departmental briefings and training sessions.
• Maintain positive working relationships with all departments.

2.10 Other Duties

• Assist with outlet opening and closing procedures.
• Participate in promotional activities and seasonal beverage launches.
• Carry out any other duties assigned by the Outlet Supervisor, Outlet Manager, or Food & Beverage Manager.

Pay: From RM2,000.00 per month

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion

Application Question(s):

• Do you have previous experience as a Barista or in a café/F&B environment?
• Are you willing to work on rotating shifts, weekends, and public holidays?