Banking Telesales Pro: Drive Up-Sell & Loyalty

Malayan Banking Berhad (Maybank); Shah Alam; On-site; MYR 39,000 - 56,000; Full time

Job summary

Maybank is seeking a proactive Telesales Executive in Malaysia to promote and acquire customers for a range of banking products within the group. You will drive sales through up-selling and cross-selling while ensuring compliance with banking policies.

Ideal candidates are degree/diploma holders or SPM with sales experience, with a strong customer-service mindset, relationship-building skills, and the ability to work well in a team.

Qualifications

• Degree or Diploma holders from a recognized university, or SPM holders with experience in sales/telesales.
• Result-driven, enthusiastic and self-motivated individuals.
• Good knowledge in financial and banking products.
• Team player with initiatives and assertiveness.
• Strong relationship building, influencing skills and selling skills.
• Ability to work well with others and build rapport in business situations.
• Good customer service skills including researching and resolving customer issues.

Responsibilities

• Promote and acquire customer for various types of products within the Maybank Group.
• Achieve and exceed sales performance via up sell and cross sell.
• Adhere to banking regulations, policies and procedures at all times.
• Persistently champion the Maybank brand to maximize opportunities and contribute to customer loyalty and retention.
• Continuously uphold integrity in all customer interactions.
• To serve effectively and efficiently in meeting customer requirements.

Skills

Result-driven

Self-motivated

Customer service

Relationship building

Sales skills

Team player

Communication skills

Education

Degree or Diploma

SPM with sales experience

Job description

Maybank is seeking a proactive Telesales Executive in Malaysia to promote and acquire customers for a range of banking products within the group. You will drive sales through up-selling and cross-selling while ensuring compliance with banking policies.

Ideal candidates are degree/diploma holders or SPM with sales experience, with a strong customer-service mindset, relationship-building skills, and the ability to work well in a team.