Banking Services Associate — Elevate Customer Experience

uobgroup; Raub; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations during recruitment

Job summary

United Overseas Bank Malaysia Berhad (UOB) is seeking a Service Associate in Raub to deliver excellent customer service and support to clients, handling a broad range of banking transactions with accuracy and professionalism.

You will respond to inquiries, educate customers on digital channels, assist with account openings and maintenance, and work with the team to achieve branch targets while following regulatory guidelines.

Qualifications

• SPM or Diploma holder in IT, Business Admin or equivalent.
• At least 3 years of experience in the financial industry.
• Experience in managing people and projects.
• Excellent leadership, interpersonal and problem-solving skills.
• Ability to work independently and under pressure.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite and relevant banking systems.
• Knowledge of ITIL process would be advantageous.

Responsibilities

• Process a wide range of customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, bill payments, and foreign exchange.
• Respond to customer inquiries regarding bank products, services, account information, and general banking procedures in a knowledgeable and helpful manner.
• Identify and elevate complex customer issues or complaints to appropriate supervisors or departments for resolution.
• Assist customers with account opening, closures, and other account maintenance requests.
• Educate customers on the use of digital banking channels and self-service options.
• Maintain a thorough understanding of all bank products, services, policies, and procedures.
• Adhere to all regulatory compliance standards and internal bank guidelines.
• Promote and cross-sell suitable bank products and services to customers when appropriate, based on their needs.
• Ensure the accuracy of all documentation and data entry.
• Collaborate with team members to achieve branch service targets and operational efficiency.

Skills

Customer service

Communication skills

Attention to detail

MS Office

Education

SPM or Diploma in IT/Business Admin or equivalent

Tools

Banking systems

ITIL knowledge (advantageous)

MS Office Suite

Job description

United Overseas Bank Malaysia Berhad (UOB) is seeking a Service Associate in Raub to deliver excellent customer service and support to clients, handling a broad range of banking transactions with accuracy and professionalism.

You will respond to inquiries, educate customers on digital channels, assist with account openings and maintenance, and work with the team to achieve branch targets while following regulatory guidelines.