Banking Service & Customer Experience Associate

UOB; Raub; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Be a Part of the UOB Family

Job summary

United Overseas Bank Malaysia Bhd (UOB) invites applications for a Service Associate responsible for delivering excellent customer service and handling a range of banking transactions. You will assist clients with deposits, withdrawals, transfers, bill payments, and foreign exchange, while promoting suitable products and guiding customers through digital channels.

The role requires 3+ years in financial services, strong communication, leadership, and problem-solving skills, with the ability to

Qualifications

• SPM or Diploma holder in IT, Business Admin, or equivalent.
• At least 3 years of working experience in a similar capacity in the financial industry.
• Experience in managing people and projects.
• Excellent leadership, interpersonal and problem-solving skills.
• Ability to work independently and under pressure.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite and relevant banking systems.
• Knowledge of ITIL process would be advantageous.

Responsibilities

• Process a wide range of customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, bill payments, and foreign exchange.
• Respond to customer inquiries regarding bank products, services, account information, and general banking procedures in a knowledgeable and helpful manner.
• Identify and elevate complex customer issues or complaints to appropriate supervisors or departments for resolution.
• Assist customers with account opening, closures, and other account maintenance requests.
• Educate customers on the use of digital banking channels and self-service options.
• Maintain a thorough understanding of all bank products, services, policies, and procedures.
• Adhere to all regulatory compliance standards and internal bank guidelines.
• Promote and cross-sell suitable bank products and services to customers when appropriate, based on their needs.
• Ensure the accuracy of all documentation and data entry.
• Collaborate with team members to achieve branch service targets and operational efficiency.

Skills

Customer service

Teamwork

Problem-solving

Data entry

Education

SPM or Diploma in IT/Business Admin

Tools

Banking systems

MS Office

ITIL knowledge

Job description

United Overseas Bank Malaysia Bhd (UOB) invites applications for a Service Associate responsible for delivering excellent customer service and handling a range of banking transactions. You will assist clients with deposits, withdrawals, transfers, bill payments, and foreign exchange, while promoting suitable products and guiding customers through digital channels.

The role requires 3+ years in financial services, strong communication, leadership, and problem-solving skills, with the ability to