Client Banking Advisor: Build Relationships & Solutions

UOB; Klang City; On-site; MYR 36,000 - 60,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd invites applications for a Customer Relationship Officer role. You will build strong relationships with customers by understanding their financial needs and offering suitable banking solutions.

The ideal candidate has a degree, good communication in English and Bahasa Malaysia, and the ability to work independently or in a team in a fast-paced retail banking environment. Join UOB to deliver excellent service and cross-sell financial products.

Qualifications

• Degree in any field from a reputable university or college.
• Fresh graduate or 2 years of banking experience, preferably in a retail banking setting.
• Excellent communication skills in English and Bahasa Malaysia.
• Strong interpersonal skills with the ability to build rapport and establish long-term relationships with customers.
• Proficiency in using digital platforms and tools to enhance customer engagement.
• Demonstrated problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Build strong relationships with customers by understanding their unique financial situations and providing appropriate banking solutions.
• Offer personalized advice on various banking products such as savings accounts, credit cards, investments, and insurance.
• Provide exceptional customer service through timely responses to enquiries and effective resolution of issues.
• Identify opportunities to cross-sell banking products based on customers’ financial goals and needs.
• Stay updated with industry trends and product offerings to enhance customer experience and expand market share.
• Maintain accurate records and ensure compliance with regulatory requirements.
• Collaborate with colleagues within the branch and across different departments to deliver seamless customer experiences.

Skills

Excellent communication

Interpersonal skills

Digital platforms proficiency

Problem solving

Independence and teamwork

Education

Degree in any field from a reputable university or college

Job description

United Overseas Bank (Malaysia) Bhd invites applications for a Customer Relationship Officer role. You will build strong relationships with customers by understanding their financial needs and offering suitable banking solutions.

The ideal candidate has a degree, good communication in English and Bahasa Malaysia, and the ability to work independently or in a team in a fast-paced retail banking environment. Join UOB to deliver excellent service and cross-sell financial products.