Contact Center - AM

OCBC; Kuala Lumpur; Presencial; MYR 29.000 - 42.000; Jornada completa

Descripción de la vacante

OCBC invites applications for a Customer Service Executive to be the first contact point for customers, guiding them through their financial journey and delivering tailored solutions.

In this role you will respond to inquiries via phone, email, or chat, resolve issues efficiently, and promote OCBC’s products. You will work in a dynamic, customer-focused environment that values service excellence and growth.

Formación

• Minimum diploma or degree with strong customer service focus.
• Excellent communication skills with clear and empathetic tone.
• Ability to understand customer needs and resolve issues promptly.
• Strong problem-solving and analytical thinking for quick decisions.

Responsabilidades

• Answer customer inquiries via phone, email, or chat with accurate information.
• Resolve complaints professionally to maintain satisfaction and loyalty.
• Promote OCBC products and services and cross-sell where appropriate.
• Coordinate with internal teams to resolve complex issues and improve experience.
• Keep up-to-date with OCBC offerings to provide expert guidance.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Educación

Diploma/degree

Descripción del empleo

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Customer Service Executive

Why Join

Imagine being the first point of contact for our customers, helping them navigate their financial journey and providing solutions to their queries. As a Contact Center Agent at OCBC, you'll have the opportunity to make a real difference in people's lives, while developing your skills and career in a dynamic and supportive environment.

How you succeed

To excel in this role, you'll need to be customer-focused, empathetic, and proactive. You'll work closely with our customers to understand their needs, resolve their issues, and provide personalized solutions. By building strong relationships and delivering exceptional service, you'll drive customer satisfaction and loyalty, while contributing to the growth and success of OCBC.

What you do

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their queries
• Resolve customer complaints and issues in a professional and courteous manner
• Provide product and service information to customers, promoting OCBC's offerings and cross-selling relevant solutions
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Continuously update your knowledge of OCBC's products and services to provide expert advice and support to customers

Who you are

• A degree or diploma in any field, with a strong focus on customer service and communication
• At least 1-2 years of experience in a customer-facing role, preferably in a contact center or banking environment
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem‑solving and analytical skills, with the ability to think critically and make sound decisions
• A positive and proactive attitude, with a strong focus on customer satisfaction and service excellence

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.