Bank Guarantee Operations Leader

Bank of China (M) Berhad; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Bank of China (M) Berhad in Kuala Lumpur seeks an experienced Operations Manager to oversee Bank Guarantee operations, ensuring accurate processing and timely turnaround in line with policies and regulatory requirements. You will provide operational support for other trade products and lead a team to sustain critical service delivery.

The ideal candidate holds a degree in Finance/Business/Management, with 5-8 years banking experience, and fluent English and Chinese.

Qualifications

• Degree holder with major in Finance, Business, Management or related disciplines.
• 5-8 years of working experience, preferably in banking.
• Exposure in Bank Guarantee operations is an added advantage.
• Good interpersonal and communication skills.
• Good command of both spoken and written English and Chinese is preferred.

Responsibilities

• Oversee and perform checking/processing of Bank Guarantee transactions (issuance, amendment, extension, cancellation, claims).
• Ensure transactions are processed accurately within required turnaround time per procedures.
• Check supporting documents and BG format to ensure approvals and requirements are in place.
• Handle operational queries and resolve transaction-related issues with relevant departments.
• Monitor outstanding guarantees and related operational matters per bank procedures.
• Ensure proper checks and controls to minimize errors and risks.
• Identify operational issues and suggest improvements to processes.
• Participate in system enhancements, testing and other improvement initiatives.
• Supervise and guide team members in handling daily transactions and operations.
• Ensure all required reports are completed and submitted on time.
• Provide operational support for other trade products as needed.
• Assist in reviewing/updating procedures to reflect changes in products, systems and regulations.
• Coordinate with parties to resolve operational issues and outstanding transactions.
• Assist to direct and control overall operational and administrative activities of Trade Finance.
• Assist to maximize trade bills utilization and profitability through appropriate strategies.

Skills

Interpersonal skills

Communication skills

English proficiency

Chinese proficiency

Education

Bachelor's degree in Finance/Business/Management or related disciplines

Job description

Bank of China (M) Berhad in Kuala Lumpur seeks an experienced Operations Manager to oversee Bank Guarantee operations, ensuring accurate processing and timely turnaround in line with policies and regulatory requirements. You will provide operational support for other trade products and lead a team to sustain critical service delivery.

The ideal candidate holds a degree in Finance/Business/Management, with 5-8 years banking experience, and fluent English and Chinese.