B2B Tailor-Made Travel Expert — Mandarin & English

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Flight Centre Travel Group’s Discova tailormade sales team in Malaysia designs customized itineraries for B2B partners, balancing destination expertise with a strong sales focus to deliver exceptional travel solutions.

The role requires fluent English and Mandarin, a track record in travel sales, and the ability to learn new systems quickly while providing outstanding service from enquiry to booking confirmation.

Qualifications

• Fluent in English and Mandarin Chinese (written and spoken).
• At least 1 year in tourism, travel sales, inbound tourism, or related field.
• Proven track record of meeting/exceeding sales targets and KPIs.
• Advanced computer skills and quick to learn new systems/tools.
• Legally authorized to work in Malaysia.
• Experience with Malaysia tourism or living in Malaysia is highly desirable.

Responsibilities

• Respond to B2B travel enquiries with personalized proposals.
• Design tailor-made itineraries showcasing Malaysia's destinations.
• Build strong relations with travel partners through proactive communication and excellent service.
• Maximize sales through upselling, alternatives, and value-added solutions.
• Follow up on enquiries and booking amendments to capitalize opportunities.
• Maintain accurate booking documentation and coordinate with internal teams for smooth fulfilment.

Skills

Fluent English

Mandarin Chinese

Sales targets

IT proficiency

Work authorization Malaysia

Job description

Flight Centre Travel Group’s Discova tailormade sales team in Malaysia designs customized itineraries for B2B partners, balancing destination expertise with a strong sales focus to deliver exceptional travel solutions.

The role requires fluent English and Mandarin, a track record in travel sales, and the ability to learn new systems quickly while providing outstanding service from enquiry to booking confirmation.