Travel Sales Consultant (Chinese Speaker) - Kuching based

Discova DMC (Malaysia) SDN. BHD.; Kuching; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Exclusive travel discounts

Global career growth opportunities

LinkedIn Learning access

Job summary

Discova DMC (Malaysia) SDN. BHD. based in Kuching is seeking a Travel Sales Consultant (Chinese Speaker).

You will design tailored itineraries for B2B partners across Malaysia, using your destination knowledge, sales skills and dedication to service to convert enquiries into bookings. Requirements include fluency in English and Mandarin, at least 1 year in tourism or travel sales, a proven track record of hitting KPIs, and legal work status in Malaysia.

Qualifications

• Fluent in both written and spoken English and Mandarin Chinese.
• Minimum 1 year of experience in tourism, travel sales, inbound tourism, or a related industry.
• Strong track record of working towards and achieving sales targets and KPIs.
• Legally authorized to work in Malaysia.
• Experience with Malaysia tourism, destination knowledge, or living in Malaysia is highly desirable.

Responsibilities

• Respond to B2B travel enquiries with personalized proposals.
• Design tailor-made itineraries showcasing Malaysia's destinations, attractions and experiences.
• Build strong relationships with travel partners through proactive communication and exceptional service.
• Maximize sales opportunities through upselling, alternative recommendations, and value-added solutions.
• Follow up enquiries and booking amendments promptly to ensure every opportunity is fully supported.
• Maintain accurate booking documentation, coordinate with internal teams, and ensure smooth handover for fulfilment.

Skills

Mandarin Chinese

English

Sales targets

Customer service

B2B travel sales

Computer skills

CRM software

Tools

CRM software

Job description

Travel Sales Consultant (Chinese Speaker) - Kuching based

Join Discova's Tailor-made Sales team and help create unforgettable travel experiences across Malaysia. As a Chinese-speaking Malaysia destination specialist, you will design customized itineraries for B2B travel partners, combining your destination expertise, sales skills, and customer-centric approach to deliver exceptional travel solutions. This role is ideal for someone who is passionate about travel, motivated by achieving sales targets, and committed to providing outstanding service from enquiry through to booking confirmation.

Key responsibilities

Manage and respond to B2B travel enquiries, delivering personalized and innovative travel proposals

Design tailor-made itineraries showcasing Malaysia's diverse destinations, attractions, and experiences

Build strong relationships with travel partners through proactive communication and exceptional service

Maximize sales opportunities through upselling, alternative recommendations, and value-added solutions

Follow up enquiries and booking amendments promptly to ensure every opportunity is fully supported

Maintain accurate booking documentation, coordinate with internal teams, and ensure smooth handover for fulfilment

About you

Fluent in both written and spoken English and Mandarin Chinese

Minimum 1 year of experience in tourism, travel sales, inbound tourism, or a related industry

Strong track record of working towards and achieving sales targets and KPIs

Advanced computer skills and confidence in learning new systems and technologies

Legally authorized to work in Malaysia

Experience with Malaysia tourism, destination knowledge, or living in Malaysia is highly desirable

Passionate about travel and delivering exceptional customer experiences

Strong sales mindset with the ability to identify customer needs and convert enquiries into bookings

Excellent communication skills across phone, email, video calls, and messaging platforms

Highly organized with strong attention to detail and accuracy

Exclusive travel discounts for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

Real career growth opportunities across a global network of brands with promotion from within and investment in your development

Access to LinkedIn Learning with 24,500+ courses and individualized development pathways

Recognition through Reward & Recognition events including Global Gathering and EOFY celebrations

Paid parental and volunteer leave

About us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees. We are part of Flight Centre Travel Group- certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry.