B2B Client Growth & Service Associate

Emerge Insurance Agency; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Emerge Insurance Agency seeks a Client Servicing Associate to support business clients from first enquiry through renewal. You will work with account leads across Emerge's brands, handling enquiries, documents and requests in a small team where your judgment matters from week one.

You will own responsiveness, coordination and follow-through. Advice on policy specifics stays with the account lead and insurer team, while you learn when to hand over and how to manage client expectations with

Qualifications

• Must be responsive and organized with strong client communication.
• 0–3 years of experience working with business clients is fine.
• Junior candidates with strong attitude are welcome.

Responsibilities

• Look after business clients day to day: respond to enquiries, gather info, and quote when needed.
• Handle renewals: reminders, updated info, follow up through confirmation and payment.
• Use AI tools to draft, summarise and organise client communications, and pass details to insurers when needed.

Skills

Responsive and organized

Clear written and verbal communication

0 to 3 years of experience with бизнес

Job description

Emerge Insurance Agency seeks a Client Servicing Associate to support business clients from first enquiry through renewal. You will work with account leads across Emerge's brands, handling enquiries, documents and requests in a small team where your judgment matters from week one.

You will own responsiveness, coordination and follow-through. Advice on policy specifics stays with the account lead and insurer team, while you learn when to hand over and how to manage client expectations with