B&P Service Advisor / Claims Advisor - Aftersales

X Mobility Sdn. Bhd.; Petaling Jaya; Vor Ort; MYR 36.000 - 48.000; Vollzeit

Zusammenfassung

X Mobility Sdn. Bhd. in Malaysia is seeking a responsible B&P Adjuster to manage vehicle damage assessments, repair estimates, and motor insurance documentation. You will coordinate with insurers, adjusters, service advisors, technicians, and other departments to ensure timely claims and efficient repairs.

The ideal candidate has 1+ year in Automotive Body & Paint, knowledge of insurance claims, and strong communication and coordination skills. Familiarity with Merimen is an added advantage.

Qualifikationen

• Minimum 1 year of Automotive Body & Paint experience.
• Knowledge of vehicle damage assessment and repair estimation.
• Familiar with motor insurance claims and documentation.
• Good communication, coordination, and follow-up skills.
• Able to manage multiple cases and meet deadlines.
• Basic computer skills (MS Word & Excel).
• Certificate or Diploma in Automotive Technology or related field (preferred).
• Experience in automotive workshop, authorised dealership or B&P centre preferred.
• Hands-on experience with Merimen platform an added advantage.

Aufgaben

• Inspect accident-damaged vehicles and identify required repairs.
• Prepare accurate repair estimates for parts, labour, and painting.
• Assess damage and determine repair methods.
• Coordinate with technicians and B&P team to follow approved scope.
• Identify additional damage and prepare supplementary estimates.
• Prepare and submit motor insurance claims with supporting documents.
• Liaise with insurers and adjusters on claim assessments and approvals.
• Follow up on claim status, authorisations, and settlements.
• Ensure all claim documents, photos and estimates are complete.
• Monitor pending claims and resolve documentation issues to reduce delays.

Kenntnisse

Communication skills

Coordination

Follow-up

Multitasking

MS Word & Excel

Ausbildung

Certificate or Diploma in Automotive Technology or related field

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

We are looking for a responsible and detail-oriented B&P Adjuster to manage vehicle damage assessments, repair cost estimates, and insurance claim documentation. The successful candidate will coordinate with insurance companies, appointed adjusters, Service Advisors, technicians, and other relevant departments to ensure claims are processed accurately and vehicle repairs are completed efficiently.

Key responsibilities

Inspect accident-damaged vehicles and identify the necessary repair and replacement work

Prepare accurate repair estimates covering parts, labour, and painting costs

Assess vehicle damage and determine appropriate repair methods

Coordinate with technicians and the B&P team to ensure repairs follow the approved scope of work

Identify additional damage during vehicle dismantling and prepare supplementary estimates where necessary

Prepare and submit motor insurance claims with the required supporting documents

Liaise with insurance companies and appointed adjusters regarding claim assessments and approvals

Follow up on claim status, repair authorisations, supplementary claims, and outstanding settlements

Ensure all claim documents, photographs, and repair estimates are complete and accurate

Monitor pending claims and resolve documentation issues to minimise processing delays

About you

Minimum 1 year of working experience in Automotive Body & Paint (B&P)

Basic knowledge of vehicle damage assessment, repair estimation, and accident repair processes

Familiarity with motor insurance claims and related documentation

Good communication, coordination, and follow-up skills

Able to manage multiple cases and work within deadlines

Basic computer skills, including Microsoft Word and Excel

Willingness to learn and adapt to the company's systems and procedures

Certificate or Diploma in Automotive Technology, Automotive Engineering, or a related field (preferred)

Experience working in an automotive workshop, authorised dealership, or B&P centre (preferred)

Hands-on experience with the Merimen platform will be an added advantage